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The Messenger For Business

The best way to talk directly to your customers in your product and on your website.
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Modern

Built with design at the forefront. Free yourself from using out of date, clunky tools with a messenger that is fluid, fast and fun.

Flexible

Choose the perfect type of in-app message for any situation and send it without getting in your customers’ way.

Personal

Show people who you are, and inject life into conversations, to create real connections with your customers.

Multiplatform

A native and seamless experience for your customers wherever they are; web, iOS and Android.

Focus on Customer
Experience

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Familiar

Let customers chat with you just like they would their friends, with all the features you’d expect from a modern messaging app.

Native

Conversations feel real and alive making customers feel closer to you and your team.

Thoughtful

We’ve focused on every detail to give your customers the best experience every time they interact with your business.

Jessica from Example App
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Hi Laura,
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Create the Perfect In-App Message

Choose the perfect type of in-app message for any situation and decide the level of attention it needs with delivery options.

Paul from Intercom
Hey! Check out the live preview of the composer below.
A
Preview

Make sure your message looks right across all devices before you hit send.

B
Message Types

Start conversations with chat, send quick updates with notes, and tell longer stories with posts.

C
Delivery Types

Deliver as a badge, short snippet or in full so you can give each message the right level of attention.

Write your message
From
In-App Type
Message type1 Chat
Start a conversation
Message type2 Note
Send a quick update
Message type3 Post
Tell a story
B
How Should It Initially Appear?
Alert style1 As a badge
Alert style2 As a snippet preview
Alert style3 Show the full message
C
Response type
Text
Reactions
A
Preview Device:  
Delivery platform1
Delivery platform2
Delivery platform3

Be Personal
& Expressive

Reactions

When communicating with thousands or millions of people, ensure they can always express themselves.

Profiles

Show customers the faces and profiles of your team so they know there’s a real person on the other end. Have better conversations that lead to empathy and loyalty.

Brian from Intercom
Check out this blog post to read why we think being personal is so important.

Engage, Respond, and Educate

See how to use Intercom's Messenger to chat with visitors on your website, onboard and support them inside your app.

See it on Desktop Web → See the Messenger as your customers will see it on desktop web.
See it on Mobile Web → See the Messenger as your customers will see it on mobile web.
See it on Native Apps → See the Messenger as your customers will see it in native apps.

Helping the best web & mobile businesses communicate with their customers

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“
We love the Messenger's teammate profiles - they allow us to show more personality, making it clear there's real people helping our customers - rather than faceless agents and this helps us build positive relationships.
Gareth Wilson, Head of Marketing at Fog Creek Software