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Intercom Inbox

Powerful, flexible, and loved by your team

From quick to complex questions, our powerful Inbox workflows help you resolve issues in real time and improve team efficiency—without sacrificing CSAT.

Intercom's Inbox gives our team the necessary workflows to quickly solve customer issues. Our first response time has decreased to under 2 minutes!

Shak Hossain, Head of Support

The Inbox for all customer communication

  • Connect with customers wherever they are

    Intercom's Inbox lets you organize and respond to conversations on your website, through your product and mobile apps, and via email and social channels.

  • Collaborate seamlessly across teams

    Create separate inboxes for support and sales, set permissions, and use notes and mentions to collaborate on tough questions.

  • Chat on the go

    Reach customers who need help, even while you’re away from your desk, with native apps for iOS and Android.

Powerful, flexible ticketing workflows and automation

Powerful, flexible ticketing workflows and automation
  • Say goodbye to email and forms—up your efficiency with bots

    Create ticketing workflows: our bots collect upfront info, so you can prioritize and route conversations efficiently—and resolve issues faster than email or forms.

  • Follow up faster

    Save time answering common questions with canned, personalized responses, and send the perfect help article in a single click.

  • Automate time-sucking tasks

    Take advantage of our most robust and agile rules engine ever. Now your team can automate 4x more manual tasks—with much less effort.

Connect to 300+ tools

Seamlessly sync data and actions between Intercom and the rest of your tech stack.

Powerful reporting to improve efficiency—right out of the box
Powerful reporting to improve efficiency—right out of the box
  • Optimize your day-to-day support

    Get better insights into your team's conversation volume, response times, and SLAs.

  • Monitor and improve team performance

    Easily track your team’s impact—and discover new ways to manage and improve their performance.

  • See conversation trends

    View all your conversation trends—and see which ones are taking up the most of your team’s time.

  • Share reports

    Keep tabs on your KPIs without having to log in to Intercom—and show off your impact to stakeholders—with Report Sharing.

Over 25,000 companies are delivering conversational experiences with Intercom

Try Intercom today