Intercom's Inbox gives our team the necessary workflows to quickly solve customer issues. Our first response time has decreased to under 2 minutes!
Shak Hossain, Head of Support
Connect with customers wherever they are
Intercom's Inbox lets you organize and respond to conversations on your website, through your product and mobile apps, and via email and social channels.
Collaborate seamlessly across teams
Create separate inboxes for support and sales, set permissions, and use notes and mentions to collaborate on tough questions.
Chat on the go
Reach customers who need help, even while you’re away from your desk, with native apps for iOS and Android.
Powerful, flexible ticketing workflows and automation
Say goodbye to email and forms—up your efficiency with bots
Create ticketing workflows: our bots collect upfront info, so you can prioritize and route conversations efficiently—and resolve issues faster than email or forms.
Follow up faster
Save time answering common questions with canned, personalized responses, and send the perfect help article in a single click.
Automate time-sucking tasks
Take advantage of our most robust and agile rules engine ever. Now your team can automate 4x more manual tasks—with much less effort.
Optimize your day-to-day support
Get better insights into your team's conversation volume, response times, and SLAs.
Monitor and improve team performance
Easily track your team’s impact—and discover new ways to manage and improve their performance.
See conversation trends
View all your conversation trends—and see which ones are taking up the most of your team’s time.
Keep tabs on your KPIs without having to log in to Intercom—and show off your impact to stakeholders—with Report Sharing.