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The Intercom newsroom

Find out the latest about Intercom. Announcements, press coverage, brand assets, and company info—it’s all here.
Contact press team
"Intercom has successfully convinced some of the world’s biggest companies to use it to communicate with customers in increasingly sophisticated ways."
"The company’s business messenger products…have become increasingly important during the pandemic..."
6x
Forbes Cloud 100 Honoree
"When we have all had to stay as far apart as we can from each other, the ability to communicate with customers efficiently and effectively is more important..."
"Businesses need new tech-driven customer communications to replace 'broken' traditional channels, says Karen Peacock."
"Intercom has successfully convinced some of the world’s biggest companies to use it to communicate with customers in increasingly sophisticated ways."
"The company’s business messenger products…have become increasingly important during the pandemic..."
6x
Forbes Cloud 100 Honoree
"When we have all had to stay as far apart as we can from each other, the ability to communicate with customers efficiently and effectively is more important..."
"Businesses need new tech-driven customer communications to replace 'broken' traditional channels, says Karen Peacock."

Press releases

  1. DEC 14, 2022

    Chatbots, Emojis, Ghosting and More: New Intercom Study Uncovers What Consumers Really Want (and Don't) from Customer Support Agents

    Read the article
  2. OCT 12, 2022

    Intercom Announces Major Updates to its Most Used Product: the Intercom Messenger

    Read the article
  3. OCT 06, 2022

    Intercom Brings Back Eoghan McCabe to Lead Company as CEO

    Read the article
  4. JUL 25, 2022

    New Harvard Business Review Analytic Services Research Finds Effective Customer Engagement is Business Critical Amid Economic Uncertainty

    Read the article
  5. JUN 22, 2022

    Intercom Launches Two-Way SMS and New Bot Features for Businesses to Deliver Better Customer Experiences

    Read the article
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In the media

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More about Intercom

Here are some Intercom descriptions. Feel free to include them when writing about our business.

  • Short description

    Intercom is an AI powered, automation-first customer service platform that lets businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy. Its platform is used to send over 600 million messages per month and enables interactions with over 800 million monthly active end users.

  • Full boilerplate

    Intercom is an AI powered, automation-first customer service platform that lets businesses deliver fast support, keeping customers satisfied, costs low, and service teams happy. It is the only complete customer service solution that provides a seamless customer experience across automation and human support. Customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Microsoft, use Intercom to send over 600 million messages per month and enable interactions with over 800 million monthly active end users. The company was founded in 2011 and is backed by leading venture capitalists, including Bessemer Venture Partners, Kleiner Perkins and Social Capital. 



  • 2011
    Year founded

    By four co-founders in Dublin, Ireland before moving headquarters to San Francisco

  • 800+
    Employees

    In departments like Product, Engineering, R&D, Marketing, Sales, Operations, Support, and more

  • 25k+
    Customers

    In 140+ countries, growing their online business from early stage to enterprise on our platform

  • 5
    Offices

    Located in Dublin, San Francisco, London, Chicago, and Sydney

    • Brand assets and guides

    Download the full Intercom brand kit of logos, marks, and colors here. We’ve included a usage guide for how and where to best place assets.

    1. Logos

      Our logos, icons, marks, and colors here.

      Download

    2. Leadership

      Photos of the members of our leadership team

      Download

    3. People

      Some shots of our employees around our different offices.

      Download

    4. Product

      Screenshots of parts of the Intercom product itself.

      Download

    Talk to our communications team for even more Intercom updates