Are you working to fight the spread of COVID-19?
In conversation: A series on navigating customer support
Running remote customer support in high-pressure timesGuru's June Zhang joins Intercom's Kaitlin Pettersen to chat about how they’re taking care of their teams and their customers – remotely.
Support strategies for retaining customersmonday.com's Tom Ronen joins Intercom's Kaitlin Pettersen to discuss what support teams can do to reassure customers and bolster retention.
Preparing for the future of customer supportSegment’s Emily Luckette & Dialpad’s Shane Freeburg join Intercom’s Kaitlin Pettersen to discuss how customer support is evolving.
How Intercom products can help during this time
Business Messenger: offer personalized support that scales
Our Business Messenger combines automation with a human touch to provide quality, personalized support to an increased volume of customers.
Messages: proactively address known questions
Get ahead of potential problems by sending outbound messages that proactively answer questions before they're asked. Available for your website, mobile app, and product.
Resolution Bot: automatically answer common questions
Our Resolution Bot answers 33% of common queries on average, freeing you up to handle the more complex issues.
“Resolution Bot helps us build a better customer experience. It resolves 1 in 5 of all our inbound conversations!”Kieran Doyle, Head of Growth
Team Inbox: manage conversations easily and efficiently
Our multi-channel inbox features powerful rules and internal notes, making it easy for teams to work together to provide fast, seamless human support.
“Intercom’s workflows make our team more productive, and our customers like how easy it is to get an answer from us.”Matt Ladd, Customer Operations Specialist
If you are fighting COVID-19 or its impact, please get in touch.