Tour: Provide self-service support
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Provide self-service support

Faster answers for customers. Fewer questions for your team. Built for customer support, success and education.

Learn how to:

  • Publish helpful articles and best practices to a public help center to support your customers at scale
  • Automatically suggest relevant articles to your team and customers with our bot, Operator
  • Measure and improve the performance of help content with feedback loops
  • Connect Intercom’s Articles and Inbox products together to scale the impact of your support

Produced by

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Kate Sugrue
Product Education Specialist, Intercom
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Phil Byrne
Snr. Product Education Manager, Intercom