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Marketing at Intercom

At Intercom, we're on a mission to make internet business personal. On the Marketing team, we build brand awareness and connect businesses to the products and solutions that help them build better customer relationships. Join us.
Our open roles
More reasons to love working here
How we work
The Marketing team at Intercom is guided by a set of principles that we all take to heart. They're not just nice words—they serve as a guide to keep our team on the same page, and a daily reminder of what it takes to do great work.

  • We start with what matters—the customer

    Our customers are our number one priority, and we work hard to understand their needs and their challenges. Each and every campaign, message, content piece, and event is created with the same core goal as the products we ship—to help our customers thrive.

  • We don’t just market, we make

    Our team uses insights we collect from customers to collaborate with the Product team through the entire design and development process. This partnership means we’re close to the product, and can contribute to making it even more valuable to our customers.

  • We’re clear, honest, and open

    Clarity is baked into the heart of everything we do. We’re straightforward in the way we design, the way we communicate, and the way we market our product and our brand.

Things you'll love about working here

  1. We’re in that sweet spot between startup and tech giant. That means plenty of opportunities and ground-breaking work, backed up by the security of an established company.
  2. We have a history of great marketing—now we’re taking that up a notch by bringing in more team members to help drive our marketing function to new heights. With that comes tremendous opportunity for career growth and development.
  3. We’re all in this together—our team is incredibly collaborative. As a member, you’ll be both included and supported at every step of your Intercom journey.

What our teammates are saying

  1. Headshot of generic person

    “We stay close to our customers so we can understand the problems they’re trying to solve—that's top of mind when we create new content. I love finding ways to help customers get the most out of our products. It gives so many opportunities to be creative.”

    Danielle Swanser
    Product Education Manager
  2. Headshot of generic person

    “Since starting at Intercom, I’ve always been encouraged to think creatively and try new things, which is refreshing as a marketer, as it makes my work more rewarding.”

    Antoinette Taaffe
    Senior Field Marketing Manager
  3. Headshot of generic person

    “I joined Intercom to lead and build our global Demand Generation team, and I love it. It’s energizing to see our platform transforming so many businesses. There is tremendous opportunity to do great marketing work, and build a successful marketing career”

    Marcio Arnecke
    VP of Global Demand Generation and Regional Marketing

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