Respond

All the features you need to manage and respond to conversations with leads and users

Respond

All the features you need to manage and respond to conversations with leads and users


Multi-Channel

Receive messages from leads and users wherever they are

Intercom messenger
Intercom Messenger
Chat with people on your website, on mobile, and in your app
Email forwarding
Email forwarding
Forward emails from any address to your Intercom inbox
Facebook
Facebook
See and reply to Facebook messages in your Team Inbox
Twitter
Twitter
See and reply to Twitter DMs in your Team Inbox

Team Inbox

One place to manage and respond to all conversations with leads and users

Teams
Teams
Group teammates by expertise and assign conversations to them
People profiles
Customer profiles
Know who you’re talking to – see their location, activity and more
Notes
Notes & Mentions
Loop in teammates and work together behind the scenes
Apps
iOS & Android apps
Respond to leads on the go with native mobile apps
Tags
Tagging
Group related people or conversations with tags—search for them later
Lead profiles
Lead Qualification Profiles
Record and keep track of information from leads as you chat

Automated Workflows

Reduce time spent on redundant tasks

Assignment rules
Assignment rules
Automatically assign conversations based on company or user data
Saved replies
Saved replies
Reply to common questions faster with canned, personalized replies
Smart suggestions
Smart suggestions
Our bot, Operator, intelligently suggests articles based on the questions people ask
Operator qualification
Operator Lead Qualification
Define the information you need and Operator will collect it for you
Round robin
Round robin assignment
Automatically assign conversations equally between available teammates

Actionable Insights

See your team’s performance and plan ahead

Response times
Response times
Set expectations by showing your average response time in the Messenger
Conversation volume
Conversation volume
Know how many conversations you’re having and when you’re busiest
Teammate workload
Teammate workload
See how many replies a teammate sends or conversations they close
Total leads
Total leads
View leads captured over time
Lead source
Lead sources
Understand which messages generate the most leads
Salesforce leads
Salesforce leads
See how many qualified leads are sent to Salesforce

Additional features

Everything else we haven’t told you about already :)

Permissions
Permissions
Restrict access to certain features to specific people on your team
Unbranded messaging
Unbranded messaging
Remove Intercom branding from the Messenger and emails you send

Multi-Channel

Intercom Messenger
Chat with people on your website, on mobile, and in your app

Multi-Channel

Email forwarding
Forward emails from any address to your Intercom inbox

Multi-Channel

Facebook
See and reply to Facebook messages in your Team Inbox

Multi-Channel

Twitter
See and reply to Twitter DMs in your Team Inbox

Team Inbox

Teams
Group teammates by expertise and assign conversations to them

Team Inbox

Customer profiles
Know who you’re talking to – see their location, activity and more

Team Inbox

Notes & Mentions
Loop in teammates and work together behind the scenes

Team Inbox

iOS & Android apps
Respond to leads on the go with native mobile apps

Team Inbox

Tagging
Group related people or conversations with tags—search for them later

Team Inbox

Lead Qualification Profiles
Record and keep track of information from leads as you chat

Automated Workflows

Assignment rules
Automatically assign conversations based on company or user data

Automated Workflows

Saved replies
Reply to common questions faster with canned, personalized replies

Automated Workflows

Smart suggestions
Our bot, Operator, intelligently suggests articles based on the questions people ask

Automated Workflows

Operator Lead Qualification
Define the information you need and Operator will collect it for you

Automated Workflows

Round robin assignment
Automatically assign conversations equally between available teammates

Actionable Insights

Response times
Set expectations by showing your average response time in the Messenger

Actionable Insights

Conversation volume
Know how many conversations you’re having and when you’re busiest

Actionable Insights

Teammate workload
See how many replies a teammate sends or conversations they close

Actionable Insights

Total leads
View leads captured over time

Actionable Insights

Lead sources
Understand which messages generate the most leads

Actionable Insights

Salesforce leads
See how many qualified leads are sent to Salesforce

Additional features

Permissions
Restrict access to certain features to specific people on your team
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