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Great customer relationships start here

Get the #1 Business Messenger and start delivering personalized experiences at every stage of the customer journey.
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  • Essential
    Win customers with chat and messages
    from $87/mo
    from $87/mo

    What's included:

    • Chat with customers using your Business Messenger

    • Use customer data for targeting and insights

    • Track the value of Intercom with our robust reporting

    • Manage all your customer email and chat from one place

    • Send targeted messages — emails, chats, and push notifications — on your site or in your product

    • Integrate with Stripe, Hubspot, Shopify, Google, and more

    • Track and analyze user information and behavior in your product

  • Chosen by 53% of businesses
    Pro
    Work smarter with automations
    from $153/mo
    from $153/mo

    What's included:

    • All the Essential plan features

    • Customize your chat workflows with rules and automations

    • Automate multi-touch campaigns — just add messages and rules and Intercom does the rest

    • Control who can chat with you (and when)

    • Use Mobile Carousels to connect with your mobile app users at every touchpoint—show them around, provide support, and highlight new features

  • Premium
    Scale your conversational impact
    Custom pricing

    What's included:

    • All the Essential and Pro plan features

    • Use custom bots across your customer engagement process — from engaging and qualifying leads to scheduling calls

    • Get actionable reports on team performance and revenue

    • Integrate with Salesforce sandbox, Marketo, and Clearbit Reveal

    • Convert target prospects with account-based marketing campaigns

    • Support multiple brands in the Messenger

    • Set, track, and see reports on internal or external SLAs

    • Create custom roles with corresponding permissions

    • See message version history to optimize your messages over time

    • Use Mobile Carousels to connect with your mobile app users at every touchpoint—show them around, provide support, and highlight new features

  • Essential
    Chat with leads on your website
    from $87/mo
    from $87/mo

    What's included:

    • Capture leads on your website with live chat

    • Engage the right visitors by targeting automatically based on their behaviors

    • Get reports on leads captured, response times, and more

    • Integrate with Stripe, Hubspot, Shopify, Google, and more

  • Chosen by 53% of businesses
    Pro
    Boost your efficiency with bots and automations
    from $153/mo
    from $153/mo

    What's included:

    • All the Essential plan features

    • Automatically qualify leads when they start conversations

    • Route leads to the right sales reps based on rules

    • A/B test messages you send to optimize performance

    • Set permissions for who can create new messages, assign conversations, and more

    • Integrate with Salesforce, Zendesk, Github, and more

  • Premium
    Scale chat for bigger teams and get revenue reports
    Custom pricing

    What's included:

    • All the Essential and Pro plan features

    • Use custom bots across your customer engagement process — from engaging and qualifying leads to scheduling calls

    • Report on key revenue metrics overall, by team and each sales rep

    • Close bigger deals by creating tailored experiences for target accounts with ABM

    • Use SLAs, chat limits, and advanced routing to accelerate response times

    • Integrate with Salesforce sandbox, Marketo, and Clearbit Reveal

    • Support multiple brands in the Messenger

    • Create custom roles with corresponding permissions

    • See message version history to optimize your messages over time

  • Essential
    Target your outbound messages
    from $49/mo
    from $49/mo

    What's included:

    • Trigger messages — emails, chats, and push notifications — based on your users and their behavior

    • Measure performance

  • Chosen by 53% of businesses
    Pro
    Build campaigns with automated logic
    from $75/mo
    from $75/mo

    What's included:

    • All the Essential plan features

    • Automate multi-touch campaigns — just add messages and rules and Intercom does the rest

    • Control who can chat with you (and when)

    • Integrate with Salesforce, Mailchimp, Github, and more

    • Onboard and engage users of your mobile app with custom, full-screen Mobile Carousel messages

  • Premium
    Create and test customized onboarding experiences
    Custom pricing

    What's included:

    • All the Essential and Pro plan features

    • Optimize your messages with advanced A/B testing

    • Integrate with Salesforce sandbox, Marketo, and Clearbit Reveal

    • Set custom rate limits for Intercom APIs

    • Convert target prospects with account-based marketing campaigns

    • Support multiple brands in the Messenger

    • Create custom roles with corresponding permissions

    • See message version history to optimize your messages over time

    • Onboard and engage users of your mobile app with custom, full-screen Mobile Carousel messages

  • Essential
    Support customers on multiple channels
    from $38/mo
    from $38/mo

    What's included:

    • Offer customers live chat support on your site or in your product

    • See customer information from your databases while you chat

    • Coordinate across your team with assignments, internal notes, and saved replies

    • Get reports to track volume, response times, and team performance

    • Connect your tech stack with apps for Stripe, Trello, Jira and more

  • Chosen by 53% of businesses
    Pro
    Work smarter with automations
    from $78/mo
    from $78/mo

    What's included:

    • All the Essential plan features

    • Automatically assign and prioritize inbound conversations

    • Respond directly to Facebook and Twitter messages

    • Manage service quality with customer satisfaction surveys

    • Streamline workflows with 250+ apps, like Salesforce, Zendesk, and Github

    • Proactively support your mobile app users with Mobile Carousels

  • Premium
    Access advanced workflows and concierge services
    Custom pricing

    What's included:

    • All the Essential and Pro plan features

    • Set, track, and see reports on internal or external SLAs

    • Support multiple brands in the Messenger

    • Control inbound volume with chat limits and advanced routing

    • Manage complex questions efficiently with ticketing workflows

    • Customize chat and emails by disabling gifs and attachments

    • Create custom roles with corresponding permissions

    • Get priority support, dedicated success team, and access to tech engineers

    • Proactively support your mobile app users with Mobile Carousels

  • Essential
    Win customers with chat and messages
    from $87/mo
    from $87/mo

    What's included:

    • Chat with customers using your Business Messenger

    • Use customer data for targeting and insights

    • Track the value of Intercom with our robust reporting

    • Manage all your customer email and chat from one place

    • Send targeted messages — emails, chats, and push notifications — on your site or in your product

    • Integrate with Stripe, Hubspot, Shopify, Google, and more

    • Track and analyze user information and behavior in your product

  • Chosen by 53% of businesses
    Pro
    Work smarter with automations
    from $153/mo
    from $153/mo

    What's included:

    • All the Essential plan features

    • Customize your chat workflows with rules and automations

    • Automate multi-touch campaigns — just add messages and rules and Intercom does the rest

    • Control who can chat with you (and when)

    • Use Mobile Carousels to connect with your mobile app users at every touchpoint—show them around, provide support, and highlight new features

  • Premium
    Scale your conversational impact
    Custom pricing

    What's included:

    • All the Essential and Pro plan features

    • Use custom bots across your customer engagement process — from engaging and qualifying leads to scheduling calls

    • Get actionable reports on team performance and revenue

    • Integrate with Salesforce sandbox, Marketo, and Clearbit Reveal

    • Convert target prospects with account-based marketing campaigns

    • Support multiple brands in the Messenger

    • Set, track, and see reports on internal or external SLAs

    • Create custom roles with corresponding permissions

    • See message version history to optimize your messages over time

    • Use Mobile Carousels to connect with your mobile app users at every touchpoint—show them around, provide support, and highlight new features

  • With Intercom, we’ve seen 30% revenue growth quarter over quarter and now we’re rolling it out across the entire customer lifecycle.

    Yvonne Chen, VP of Marketing