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Early Stage Program

Intercom for startups

Get a direct line to your customers with our Early Stage program. Startups receive a 90% discount on Intercom's AI-first customer service platform, allowing your business to maximize efficiency and savings and start more valuable conversations with customers.

Intercom's AI help desk and AI bot
Intercom's AI help desk and AI bot

Save year-on-year

  • 90% off

    for the 1st year, from $65/mo

    50% off

    for the 2nd year

    25% off

    for the 3rd year

Eligibility requirements

  • Early stage

    Up to $1M in funding and less than 2 years old

  • Small team

    Fewer than 5 employees

  • New customer

    Not currently an Intercom customer

Give customers the support they need, before they need it

Proactive support
  • Right message, right time

    Inform customers when issues arise through the largest available selection of channels: from in-product, to push and SMS.

  • Onboard & educate

    New users need the most help. Guide them through your website or app with automated product education.

  • Automate your outreach

    Easily send targeted, sequential messages across product tours, in-app messages, email, bots and more with a no-code visual builder.

Transform your support with our easy-to-use, quick to setup AI-first workspace

Help desk
  • Tickets

    Resolve complex issues more efficiently with tickets designed to streamline collaboration and keep the conversation going—no switching tools, no lost context, no missed updates.

  • Inbox

    Work smarter and collaborate faster with our configurable, shared inbox designed for speed and efficiency.

  • Help Center

    Deliver support content to your customers wherever they are with an on-brand and integrated help center that customers can access through any channel.

Resolve 50% of customer questions. Instantly.

  • Fin

    Resolve 50% of customer questions and reduce your team's ticket volume instantly with Fin, our breakthrough AI bot.

  • An AI bot you can trust

    Built-in safeguards ensure Fin answers questions based solely on your support content. No misleading answers. No off-topic conversations.

  • Seamless human handoff

    Fin can triage complex problems and pass them to your human support teams without interruption—so your customers get the best possible experience.

  • Connect it all with Workflows

    Easily build powerful, no-code automations for your customers and your teammates with Fin, other bots, triggers, conditions, and rules—all in one place.

Give customers the support they need, before they need it

Proactive support
  • Right message, right time

    Inform customers when issues arise through the largest available selection of channels: from in-product, to push and SMS.

  • Onboard & educate

    New users need the most help. Guide them through your website or app with automated product education.

  • Automate your outreach

    Easily send targeted, sequential messages across product tours, in-app messages, email, bots and more with a no-code visual builder.

Transform your support with our easy-to-use, quick to setup AI-first workspace

Help desk
  • Tickets

    Resolve complex issues more efficiently with tickets designed to streamline collaboration and keep the conversation going—no switching tools, no lost context, no missed updates.

  • Inbox

    Work smarter and collaborate faster with our configurable, shared inbox designed for speed and efficiency.

  • Help Center

    Deliver support content to your customers wherever they are with an on-brand and integrated help center that customers can access through any channel.

10,000

Top global startup clients

500+

Y Combinator companies choose Intercom

"Intercom's startup program is a game-changer for early-stage companies. Its customer service platform has powerful AI capabilities that let us scale up with demand, and delight our customers by delivering fast, proactive, and accurate support."

Bobby Pinero, CEO and Co-Founder at Equals

Join other fast-growing startups using Intercom

FAQs
  • Get access to the best AI-first Intercom features for growing teams: like powerful automation tools and Fin AI Agent. Get all of these features at a 90% discount, from $65/month for your first year, 50% off your second year and then 25% off for the third year.

    Here’s a quick breakdown of what you have access to:

    - 6 Advanced Seats (Feature List)

    - 6 Copilot Seats

    - 20 Lite Seats

    - Proactive Support Plus: 500 messages per month (Product tours, checklists, surveys)

    - 10 Fin Resolutions per month 

    Your 90% discount applies to usage based costs for Email, Messages Sent over (500 per month) and additional Seats (over 6).

    The discount does not apply to Fin (over 10 per month), Phone, SMS & WhatsApp which are charged at list price. Here is a full guide to Intercom’s usage based costs

  • 10 Fin Resolutions per month are included, after that they are charged at 99c per resolution. Read more about Fin pricing here.

    AI Copilot is included for 6 seats with the current year discount applied to any additional seats.

  • In the first year you get this program for $65 per month from the original list price of $903. That's a 90% discount! Subsequently, in the second year, you’ll get a 50% discount, followed by a 25% discount in the third year. If the costs are too high in the second year and beyond you can move to our Essential plan starting at $39/month.

  • If your company is not eligible, you should connect with our Sales team via our Messenger to explore additional Intercom benefits.

  • You can apply to be a partner here. Our team will review your application and get back to you.

  • Join our venture firm partners

    • G2 Momentum Leader, Summer 2023
    • Product Hunt score of 4.5 based on 518 reviews
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    Intercom on Starting Up

    Sharing lessons learned from building a startup.