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Webinars

Join Intercom experts for industry insights and best practice advice. Live and on-demand.

Upcoming Webinars

Is Intercom for you? - Support Edition

May 17, 9:00 AM UTC

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Deepening your customer relationships by enabling customers to become your investors

May 18, 5:30 PM UTC

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Is Intercom For You? Chatbot Edition

May 19, 11:00 AM UTC

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Leveraging social media to grow engagement with your customers

June 15, 3:30 PM UTC

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Is Intercom for you? - Chatbots

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Recorded Webinars

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Most Watched

45min

2022 Customer Support Trends: A North American perspective

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55min

2022 Customer Support Trends: An EMEA perspective

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81min

Join Brian Byrne (Customer Engagement Producer) for a best practice session on how to automate customer engagement with product tours and ongoing messages throughout the customer lifecycle.

Watch now
45min

Find out how SimpleTexting uses Intercom, Heap, and AWS to accelerate discovery, execute personalized campaigns, and measure success.

Watch now
45min


Qonto, une solution de gestion financière tout-en-un, a pour mission de simplifier la façon dont les entreprises gèrent leurs finances. Ayant précédemment utilisé un système de tickets pour leur support client, l'équipe souhaitait adopter une approche plus conversationnelle afin de fournir un support personnel et de construire des relations durables avec leurs clients.

Watch now
60min

Join us for a best practice / Q&A session on how to create targeted, effective, and timely transactional messages using Intercom.

Watch now
30min

Everyone agrees customer feedback is critical to shaping your startups’ offering, design, and future roadmap.

Watch now
45min

Onboarding is about so much more than introductions. It’s about keeping up the conversation across the customer lifecycle. That way, your users become true fans of your product who advocate for your success.

Watch now
45min

Onboarding is about so much more than introductions. It’s about keeping up the conversation across the customer lifecycle. That way, your users become true fans of your product who advocate for your success.

Watch now
60min

Deep Dive into the new WhatsApp integration for Intercom and how to set it up.

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70min

Join Brian Byrne (Product Education Producer) to see how Intercom's Inbox and Articles products combine to make a customer support powerhouse.

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63min

Brian Byrne showcases brand new and recently released Intercom features that you can use to grow your business across sales, marketing and support.

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60min

Learn how to get more from the data you collect with this best practice / Q&A session on Intercom's new Surveys feature.

Watch now
60min

Learn how to get more from the data you collect with this best practice / Q&A session on Intercom's new Surveys feature.

Watch now

Conversational Support

45min

For the last three months, we've brought together customer support leaders to find out how they’ve set up each stage of the Conversational Support Funnel.

Watch now
60min

At a time when your customer-facing interactions are more impactful than ever, it’s not good enough to provide “good enough” support; you need to provide high-quality experiences, every time.

Watch now
60min

Last year, Intercom, Klaus, and Support-Driven partnered to publish the first-ever support quality benchmark report with a goal of uncovering what good results in customer service actually looks like.

Watch now
45min

2022 Customer Support Trends: A North American perspective

Watch now
55min

2022 Customer Support Trends: An EMEA perspective

Watch now
45min

Vos clients veulent une assistance de plus en plus rapide et personnalisée. Cela peut engorger vos équipes de service client alors même que la plupart des questions que vos clients posent sont généralement répétitives ou peu complexes. Ces questions peuvent être évitées grâce au support proactif, ou gérées automatiquement, afin d'offrir plus de temps à vos équipes de support pour traiter les questions plus complexes.

Watch now
60min

At a time when your customer-facing interactions are more impactful than ever, it’s not good enough to provide “good enough” support; you need to provide high-quality experiences, every time.

Watch now
60min

A l’occasion de notre premier webinaire de 2022, notre équipe française a eu le plaisir de recevoir Camille David, Head of Customer Success chez October. Camille était accompagnée de Julien Beck, Relationship Manager chez Intercom.

Watch now
45min


Qonto, une solution de gestion financière tout-en-un, a pour mission de simplifier la façon dont les entreprises gèrent leurs finances. Ayant précédemment utilisé un système de tickets pour leur support client, l'équipe souhaitait adopter une approche plus conversationnelle afin de fournir un support personnel et de construire des relations durables avec leurs clients.

Watch now
45min

Dialpad’s customer support team integrated Intercom’s business messenger with Dialpad’s phone application to allow their team offer personalised human support between chat and voice seamlessly.

Watch now
49min

Join Ryan Steinberg (Head of Global Support Operations, Intercom) for a best practice session on how to build an automated support experience that pays off for your customers and team.

Watch now
60min

Your customers want faster and more personalized support. This can overwhelm your customer service teams even though most of the questions your customers ask are usually repetitive or not very complex. These questions can be avoided with proactive support, or handled automatically, to give your support teams more time to handle more complex questions.

Watch now
45min

Today, customer support teams are navigating an increasingly demanding support landscape. Automation supercharges support, empowering teams to provide personal support at scale without overstretching your team.

Watch now
30min

Everyone agrees customer feedback is critical to shaping your startups’ offering, design, and future roadmap.

Watch now
45min

In Intercom’s customer support trends 2022 research, it found that leveraging technology is top of mind for support leaders when it comes to supporting and retaining customer support employees, with 30% highlighting it as a top priority.

Watch now
60min

Deep Dive into the new WhatsApp integration for Intercom and how to set it up.

Watch now
45min

Now Intercom can help your customers with a channel that’s always at their fingertips—WhatsApp.

Watch now
70min

Join Brian Byrne (Product Education Producer) to see how Intercom's Inbox and Articles products combine to make a customer support powerhouse.

Watch now
45min

Join Intercom’s Kaitlin Pettersen, Dialpad’s VP of Services Shane Freeburg, and Segment’s Head of Success Engineering Emily Luckette for a roundtable discussion on how customer support will evolve based on the trends they’re seeing.

Watch now
38min

Join Annie Berrones (Senior Product Marketing Manager, Intercom) and Jen Ong (Head of Operations Platform, Stripe) as they discuss how you can provide faster and more personal support with Intercom and Stripe.

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60min

Instantly resolve common questions, so your team can focus on conversations only humans can resolve.

Watch now
45min

Over the next three months, we’re bringing together customer support leaders to find out how they’ve set up each stage of the Conversational Support Funnel.

Watch now
45min

Join us for a roundtable discussion with Kaitlin Pettersen, Intercom’s Director of Customer Support, and June Zhang, Guru’s Customer Support Manager, on how they’re taking care of their teams and their customers – remotely.

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45min

Over the next three months, we’re bringing together customer support leaders to find out how they’ve implemented each stage of the conversational support funnel.

Watch now
45min

Conversation volume and customer expectations keep rising while support teams have to choose between the impossible: staying personal with customers or being efficient as a team.

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56min

Join Jack Jenkins and Thomas Creighton to learn about smart self-service and how to scale your support without sacrificing quality.

Watch now
45min

Intercom surveyed 600 support leaders from both B2B and B2C companies, and revealed that many of those companies are now using conversational support to manage high conversation volume – and growing customer expectations. The survey also suggested that even more support leaders are planning to invest in conversational support capabilities in 2021.

Based on these findings, five key trends have emerged.

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45min

Staying connected with and retaining your customers is crucial to your business's health – and in today's environment, support teams have a bigger role to play than ever. Customers are increasingly looking to support teams for information, guidance, and relief.

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55min

Join Paul Adams (VP of Product) and Brian Donohue (Director of Product Management) as they share what the future of messaging looks like and give you the first introduction to Intercom’s re-imagined business messenger.

Watch now
45min

Forrester Consulting recently surveyed global support leaders to see how customer support is changing. They found that personalized, messenger-based support is no longer the future—it’s the current expectation.*

Watch now

Conversational Marketing

30min

Join us for a live Ask Me Anything (AMA) with Stan Massueras, our Director of EMEA Sales. Stan has more than 15 years of experience leading sales at high-growth companies like Twitter, Facebook, HP, and now Intercom.

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70min

A best practice session on how to use Intercom's live chat, automation and inbox for sales and lead generation.

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60min

Join Ian Stanley (Senior Marketing Manager, Slack) and Jasmine Jaume (Senior Product Marketing Manager, Intercom) to learn how you can use Slack + Intercom to engage and convert more leads from your website, faster.

Watch now
60min

Watch the webinar on how to boost your pipeline, make more sales, and provide faster support with Custom Bots.

Watch now
45min

Find out how SimpleTexting uses Intercom, Heap, and AWS to accelerate discovery, execute personalized campaigns, and measure success.

Watch now
60min

A l’occasion de notre premier webinaire de 2022, notre équipe française a eu le plaisir de recevoir Camille David, Head of Customer Success chez October. Camille était accompagnée de Julien Beck, Relationship Manager chez Intercom.

Watch now
45min


Qonto, une solution de gestion financière tout-en-un, a pour mission de simplifier la façon dont les entreprises gèrent leurs finances. Ayant précédemment utilisé un système de tickets pour leur support client, l'équipe souhaitait adopter une approche plus conversationnelle afin de fournir un support personnel et de construire des relations durables avec leurs clients.

Watch now
60min

Join us for a best practice / Q&A session on how to create targeted, effective, and timely transactional messages using Intercom.

Watch now
30min

Join our sales team to learn how they use live chat and automation to cut response times and win more deals.

Watch now
58min

Join Catherine Brodigan and Will Holden from the Intercom sales team as they share what they’ve learned using Intercom’s live chat solution as an engine of sales growth.

Watch now
30min

Join us for Inter/Views, a virtual fireside chat series dedicated to the topics you care about in the SaaS space and beyond. From pain points to potential, hear how Intercom partners are adapting to global changes—and how they’re planning for the future.

Watch now
30min

Join us for Inter/Views, a virtual fireside chat series dedicated to the topics you care about in the SaaS space and beyond. From pain points to potential, hear how Intercom partners are adapting to global changes—and how they’re planning for the future.

Watch now
30min

Join us for Inter/Views, a virtual fireside chat series dedicated to the topics you care about in the SaaS space and beyond. From pain points to potential, hear how Intercom partners are adapting to global changes—and how they’re planning for the future.

Watch now
60min

Chatbots are here to stay, and the fastest growing businesses are using them to close more deals, at scale.

Watch now

Conversational Customer Engagement

81min

Join Brian Byrne (Customer Engagement Producer) for a best practice session on how to automate customer engagement with product tours and ongoing messages throughout the customer lifecycle.

Watch now
45min

Find out how SimpleTexting uses Intercom, Heap, and AWS to accelerate discovery, execute personalized campaigns, and measure success.

Watch now
60min

Getting new customers is important, but if you’re not retaining them, you’re not growing as a business. That’s why a focus customer retention should be a key part of your growth strategy.

Watch now
58min

Join Intercom’s co-founder Des Traynor as he discusses the importance of onboarding in bridging the gap between a company's initial traction and sustained success.

Watch now
60min

Join us for a best practice / Q&A session on how to create targeted, effective, and timely transactional messages using Intercom.

Watch now
60min

From onboarding signups to showcasing new features, Product Tours gives you a new way to help customers successfully adopt your product.

Watch now
45min

Adam Treboutat, Gusto’s growth marketing lead, shares how he's developed a measurable onboarding strategy that still keeps it personal.

Watch now
30min

Everyone agrees customer feedback is critical to shaping your startups’ offering, design, and future roadmap.

Watch now
45min

Onboarding is about so much more than introductions. It’s about keeping up the conversation across the customer lifecycle. That way, your users become true fans of your product who advocate for your success.

Watch now
45min

Onboarding is about so much more than introductions. It’s about keeping up the conversation across the customer lifecycle. That way, your users become true fans of your product who advocate for your success.

Watch now
67min

Join Intercom’s Des Traynor and UserOnboard’s Samuel Hulick as they outline tried and tested strategies for onboarding new users.

Watch now
30min

Join us for Inter/Views, a virtual fireside chat series dedicated to the topics you care about in the SaaS space and beyond. From pain points to potential, hear how Intercom partners are adapting to global changes—and how they’re planning for the future.

Watch now
30min

Join us for Inter/Views, a virtual fireside chat series dedicated to the topics you care about in the SaaS space and beyond. From pain points to potential, hear how Intercom partners are adapting to global changes—and how they’re planning for the future.

Watch now
30min

Join us for Inter/Views, a virtual fireside chat series dedicated to the topics you care about in the SaaS space and beyond. From pain points to potential, hear how Intercom partners are adapting to global changes—and how they’re planning for the future.

Watch now
60min

Learn how to get more from the data you collect with this best practice / Q&A session on Intercom's new Surveys feature.

Watch now
60min

Retention is the new growth, but how do you get there? The answer is onboarding. Onboarding lets you connect the dots for your customers at key moments, so they find more value in your product.

Watch now
55min

Join Paul Adams (VP of Product) and Brian Donohue (Director of Product Management) as they share what the future of messaging looks like and give you the first introduction to Intercom’s re-imagined business messenger.

Watch now
60min

Learn how to get more from the data you collect with this best practice / Q&A session on Intercom's new Surveys feature.

Watch now

Automation and Bots

45min

Vos clients veulent une assistance de plus en plus rapide et personnalisée. Cela peut engorger vos équipes de service client alors même que la plupart des questions que vos clients posent sont généralement répétitives ou peu complexes. Ces questions peuvent être évitées grâce au support proactif, ou gérées automatiquement, afin d'offrir plus de temps à vos équipes de support pour traiter les questions plus complexes.

Watch now
81min

Join Brian Byrne (Customer Engagement Producer) for a best practice session on how to automate customer engagement with product tours and ongoing messages throughout the customer lifecycle.

Watch now
60min

Watch the webinar on how to boost your pipeline, make more sales, and provide faster support with Custom Bots.

Watch now
60min

A l’occasion de notre premier webinaire de 2022, notre équipe française a eu le plaisir de recevoir Camille David, Head of Customer Success chez October. Camille était accompagnée de Julien Beck, Relationship Manager chez Intercom.

Watch now
45min


Qonto, une solution de gestion financière tout-en-un, a pour mission de simplifier la façon dont les entreprises gèrent leurs finances. Ayant précédemment utilisé un système de tickets pour leur support client, l'équipe souhaitait adopter une approche plus conversationnelle afin de fournir un support personnel et de construire des relations durables avec leurs clients.

Watch now
49min

Join Ryan Steinberg (Head of Global Support Operations, Intercom) for a best practice session on how to build an automated support experience that pays off for your customers and team.

Watch now
60min

Your customers want faster and more personalized support. This can overwhelm your customer service teams even though most of the questions your customers ask are usually repetitive or not very complex. These questions can be avoided with proactive support, or handled automatically, to give your support teams more time to handle more complex questions.

Watch now
45min

In Intercom’s customer support trends 2022 research, it found that leveraging technology is top of mind for support leaders when it comes to supporting and retaining customer support employees, with 30% highlighting it as a top priority.

Watch now
60min

Join Rati Zvirawa, Product Manager, and Mark Iafrate, Product Marketing Manager, and other members of Intercom's Platform and App Ecosystem teams to learn about recent updates to our platform and get a sneak peek at upcoming releases.

Watch now
60min

Instantly resolve common questions, so your team can focus on conversations only humans can resolve.

Watch now
56min

Join Jack Jenkins and Thomas Creighton to learn about smart self-service and how to scale your support without sacrificing quality.

Watch now
55min

Join Paul Adams (VP of Product) and Brian Donohue (Director of Product Management) as they share what the future of messaging looks like and give you the first introduction to Intercom’s re-imagined business messenger.

Watch now
60min

Chatbots are here to stay, and the fastest growing businesses are using them to close more deals, at scale.

Watch now