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[Webinar] Manage and Scale Your Support (Live)

Join Brian Byrne (Product Education Manager) for a best practice webinar and Q&A session on how to support with Intercom.

Manage and Scale Your Support

Industry insights and best practice advice on customer engagement, support, and more.

Intercom Webinars

Webinars

Brian Byrne

Product Education Manager, Intercom

Shannon Johnson

Director of Customer Support, Sprout Social

Antoinette Taaffe

Sr. Field Marketing Manager, Intercom

For the last three months, we've brought together customer support leaders to find out how they’ve set up each stage of the Conversational Support Funnel.



 Delivering Better Human Support

Aurore Lanchart Gonzalez

Head of Paris Chapter, Support Driven

Martin Kõiva

Founder & CEO, Klaus

Ryan Steinberg

Head of Global Support Operations, Intercom

Kim Harley 

Operations Support Manager, Unbounce

At a time when your customer-facing interactions are more impactful than ever, it’s not good enough to provide “good enough” support; you need to provide high-quality experiences, every time.

2021 Benchmarks: How do you measure support quality? 

Stan Massueras

Director of EMEA Sales, Intercom

Join us for a live Ask Me Anything (AMA) with Stan Massueras, our Director of EMEA Sales. Stan has more than 15 years of experience leading sales at high-growth companies like Twitter, Facebook, HP, and now Intercom. 

AMA: Sales plays for skyrocketing growth

Jonathan Chemouny

Sales Development Manager, Intercom

Marcus Lehembre

Head of Operations, Shine

Vos clients veulent une assistance de plus en plus rapide et personnalisée. Cela peut engorger vos équipes de service client alors même que la plupart des questions que vos clients posent sont généralement répétitives ou peu complexes. Ces questions peuvent être évitées grâce au support proactif, ou gérées automatiquement, afin d'offrir plus de temps à vos équipes de support pour traiter  les questions plus complexes.

Augmentez l’efficacité de vos équipes de support grâce au support proactif et à l’automatisation

Join Brian Byrne (Customer Engagement Producer) for a best practice session on how to automate customer engagement with product tours and ongoing messages throughout the customer lifecycle.

Automating Customer Engagement

A best practice session on how to use Intercom's live chat, automation and inbox for sales and lead generation.

Capture, Qualify, and Convert with Intercom

Jasmine Jaume

Product Marketing Director, Intercom

Ian Stanley

Sr. Marketing Manager (EMEA), Slack

Join Ian Stanley (Senior Marketing Manager, Slack) and Jasmine Jaume (Senior Product Marketing Manager, Intercom) to learn how you can use Slack + Intercom to engage and convert more leads from your website, faster.

Convert more leads, faster, with Intercom & Slack

Liam Keegan-Garland

Lifecycle Marketing Manager, Intercom

Watch the webinar on how to boost your pipeline, make more sales, and provide faster support with Custom Bots.

Crush your number with Custom Bots

Maya Sykes

Campaign Marketing Associate Manager, Intercom

Getting new customers is important, but if you’re not retaining them, you’re not growing as a business. That’s why a focus customer retention should be a key part of your growth strategy. 


Foundations for Strong Customer Onboarding Campaigns

Des Traynor

Co-founder, Intercom

Join Intercom’s co-founder Des Traynor as he discusses the importance of onboarding in bridging the gap between a company's initial traction and sustained success.

From signed up to satisfied

Zoe Sinnott

Product Manager, Intercom

Silvia Coimbra

Join us for a best practice / Q&A session on how to create targeted, effective, and timely transactional messages using Intercom.

Get more from Transactional Messaging

From onboarding signups to showcasing new features, Product Tours gives you a new way to help customers successfully adopt your product.


Guide customers to success with Product Tours

Catherine Brodigan

Head of Partnerships, Intercom

Dulce Ramirez, 

Director of Support, Dialpad

Franka Martinovic

Manager of Customer Support, Intercom

Dialpad’s customer support team integrated Intercom’s business messenger with Dialpad’s phone application to allow their team offer personalised human support between chat and voice seamlessly. 


How Dialpad & Intercom Built Personalized Support at Scale 

Adam Treboutat

Growth Marketing Lead, Gusto

Tara Larson

Senior Manager of Partnerships, Intercom

Lana Puckett

Enterprise Customer Success Manager, Amplitude

Adam Treboutat, Gusto’s growth marketing lead, shares how he's developed a measurable onboarding strategy that still keeps it personal.

How Gusto Scales a Personalized Onboarding Strategy

Join Ryan Steinberg (Head of Global Support Operations, Intercom) for a best practice session on how to build an automated support experience that pays off for your customers and team.

How Intercom saved $400K with support automation

Samuel Hulick

Co-founder, UserOnboard

Join Intercom’s Des Traynor and UserOnboard’s Samuel Hulick as they outline tried and tested strategies for onboarding new users.

How to build better onboarding

Shriya Ravikumar

Senior Manager, Sales Operations, Intercom

Katie Mueller

Account Executive, Intercom

Join our sales team to learn how they use live chat and automation to cut response times and win more deals.

How to close more deals with real-time sales

Will Holden

Account Executive

Join Catherine Brodigan and Will Holden from the Intercom sales team as they share what they’ve learned using Intercom’s live chat solution as an engine of sales growth.

How to increase sales through live chat

Christiannah Oyedeji

Head of Business Development, Calendly

Megan Killion

Senior Account Executive, Intercom

Join us for Inter/Views, a virtual fireside chat series dedicated to the topics you care about in the SaaS space and beyond. From pain points to potential, hear how Intercom partners are adapting to global changes—and how they’re planning for the future. 

Inter/Views: how to run a remote team

Francis Brero

Co-founder & CRO, MadKudu

Join us for Inter/Views, a virtual fireside chat series dedicated to the topics you care about in the SaaS space and beyond. From pain points to potential, hear how Intercom partners are adapting to global changes—and how they’re planning for the future. 


Inter/Views: strategic marketing in a changing world 

Geoffrey Keating 

Managing Editor, Segment 

Inter/Views: the future of marketing is data-driven 

Join Brian Byrne (Product Education Producer) to see how Intercom's Inbox and Articles products combine to make a customer support powerhouse.

Manage and scale your support

Brian Byrne showcases brand new and recently released Intercom features that you can use to grow your business across sales, marketing and support.

New in Intercom: Built for you

Kaitlin Pettersen

Global Director of Customer Support, Intercom

Shane Freeburg

VP of Services, Dialpad

Emily Luckette

Head of Success Engineering, Segment

Join Intercom’s Kaitlin Pettersen, Dialpad’s VP of Services Shane Freeburg, and Segment’s Head of Success Engineering Emily Luckette for a roundtable discussion on how customer support will evolve based on the trends they’re seeing.

Preparing for the future of customer support

Annie Berrones

Senior Product Marketing Manager, Intercom

Jen Ong

Head of Operations Platform

Join Annie Berrones (Senior Product Marketing Manager, Intercom) and Jen Ong (Head of Operations Platform, Stripe) as they discuss how you can provide faster and more personal support with Intercom and Stripe.

Provide faster and more personal support with Intercom and Stripe

Eric Fitzgerald

Senior Customer Support Representative

Instantly resolve common questions, so your team can focus on conversations only humans can resolve.

Provide instant resolutions 24/7 with Resolution Bot

Melissa Henley 

Director of CX, Laserfiche 

Over the next three months, we’re bringing together customer support leaders to find out how they’ve set up each stage of the Conversational Support Funnel.


Providing Proactive Support 

June Zhang

Customer Support Manager, Guru

Join us for a roundtable discussion with Kaitlin Pettersen, Intercom’s Director of Customer Support, and June Zhang, Guru’s Customer Support Manager, on how they’re taking care of their teams and their customers – remotely.

Running remote customer support in high-pressure times

Justin Nuzum

VP of Support & Services, Pendo

Over the next three months, we’re bringing together customer support leaders to find out how they’ve implemented each stage of the conversational support funnel.


Setting Up Self-Serve Support

Patrick Andrews

Senior Product Manager

Retention is the new growth, but how do you get there? The answer is onboarding. Onboarding lets you connect the dots for your customers at key moments, so they find more value in your product. 

Strategies for Better Onboarding

Allie Miller

Manager, Customer Support, Intercom

Dee Reddy

Podcast Producer, Intercom

Vlada Masevich

Head of Customer Success, Survicate 

Conversation volume and customer expectations keep rising while support teams have to choose between the impossible: staying personal with customers or being efficient as a team. 


Strategies for modern, conversational support

Jack Jenkins

Senior Product Education Producer

Thomas Creighton de Farias

Snr Product Education Producer

Join Jack Jenkins and Thomas Creighton to learn about smart self-service and how to scale your support without sacrificing quality.

Supercharge your support with intelligent self-service

Bobby Stapleton

Senior Manager Customer Support, Intercom

Farhan Virji

VP of Customer Happiness, Later

Stacy Justino

Director of Customer Happiness, Wistia 

Intercom surveyed 600 support leaders from both B2B and B2C companies, and revealed that many of those companies are now using conversational support to manage high conversation volume – and growing customer expectations. The survey also suggested that even more support leaders are planning to invest in conversational support capabilities in 2021.

Based on these findings, five key trends have emerged. 


Support Trends 2021: How support leaders are adapting

Tom Ronen

Head of Customer Success, monday.com

Staying connected with and retaining your customers is crucial to your business's health – and in today's environment, support teams have a bigger role to play than ever. Customers are increasingly looking to support teams for information, guidance, and relief.


Support strategies for retaining customers

Paul Adams

VP of Product

Brian Donohue

Director of Product Management

Join Paul Adams (VP of Product) and Brian Donohue (Director of Product Management) as they share what the future of messaging looks like and give you the first introduction to Intercom’s re-imagined business messenger.

The Future of Business Messengers

Kate Leggett

VP, Principal Analyst, Forrester

Forrester Consulting recently surveyed global support leaders to see how customer support is changing. They found that personalized, messenger-based support is no longer the future—it’s the current expectation.*

Why conversational support is now a must-have

Sujan Patel

Co-Founder, Mailshake

Dustin Crawford

David Carr

Sales Operations Manager, Intercom

Chatbots are here to stay, and the fastest growing businesses are using them to close more deals, at scale. 

Why your Sales team needs chat bots

Tommy Dunton

Manager, Sales Development at Intercom

Talk to the team live, and evaluate if Intercom is right for your business. 

EMEA, is Intercom for you?

For the last three months, we've brought together customer support leaders to find out how they’ve set up each stage of the Conversational Support Funnel.

Building a Conversational Support Strategy

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