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2021 Benchmarks: How do you measure support quality?

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Hosted By
Aurore Lanchart Gonzalez
Head of Paris Chapter, Support Driven
Martin Kõiva
Founder & CEO, Klaus
Ryan Steinberg
Head of Global Support Operations, Intercom
Kim Harley
Operations Support Manager, Unbounce
Date/Time
28 April 5:00 p.m. UTC

2021 Benchmarks: How do you measure support quality?

At a time when your customer-facing interactions are more impactful than ever, it’s not good enough to provide “good enough” support; you need to provide high-quality experiences, every time.

That’s why we’ve partnered with Klaus and Support Driven to get a deeper understanding of what “quality support” actually looks like. We surveyed hundreds of CX professionals, team leads, managers and execs to find out how they measure and improve support quality. And created the first Customer Support Quality Benchmark report. 

In this event, we’ll release the report findings and discuss with support leaders from Klaus, Intercom, Support Driven and Unbounce on how support teams can improve support quality with these benchmarks. 

This webinar will show you:

  • Customer support quality benchmarks for your customer support organization

  • Best practices to improve your customer support quality 

  • Advice and practical tips from support leaders 

Also as a bonus, if you register and attend the webinar on April 28th we’ll send you a €20 food voucher* as a thank you for attending.


By registering for this webinar, you agree to Intercom contacting you with marketing-related emails. You may unsubscribe from receiving marketing communications from Intercom at any time.  Intercom’s websites and communications are subject to its privacy policy.

*To qualify for the voucher you must register and attend the live webinar on April 28th, 2021 at 6pm GMT +1. Intercom will email a €20 voucher to your assigned email address by May 12th, 2021. The voucher will be a food voucher such as UberEats, Doordash or equivalent, depending on what's available in your country. This voucher is non-transferable and cannot be exchanged for cash or other monetary value. 

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