Skip to content

2021 Benchmarks: How do you measure support quality?

Register now to watch the recording

Share details to watch
Hosted By
Aurore Lanchart Gonzalez
Head of Paris Chapter, Support Driven
Martin Kõiva
Founder & CEO, Klaus
Kim Harley
Operations Support Manager, Unbounce
Ryan Steinberg
Senior Manager of Customer Support Operations, Intercom
Duration
60 min

2021 Benchmarks: How do you measure support quality?

At a time when your customer-facing interactions are more impactful than ever, it’s not good enough to provide “good enough” support; you need to provide high-quality experiences, every time.

That’s why we’ve partnered with Klaus and Support Driven to get a deeper understanding of what “quality support” actually looks like. We surveyed hundreds of CX professionals, team leads, managers and execs to find out how they measure and improve support quality. And created the first Customer Support Quality Benchmark report. 

In this event, we’ll release the report findings and discuss with support leaders from Klaus, Intercom, Support Driven and Unbounce on how support teams can improve support quality with these benchmarks. 

This webinar will show you:

  • Customer support quality benchmarks for your customer support organization

  • Best practices to improve your customer support quality 

  • Advice and practical tips from support leaders 


By registering for this webinar, you agree to Intercom contacting you with marketing-related emails. You may unsubscribe from receiving marketing communications from Intercom at any time.  Intercom’s websites and communications are subject to its privacy policy.

Related Webinars

60min

Instantly resolve common questions, so your team can focus on conversations only humans can resolve.

Watch now
45min

Forrester Consulting recently surveyed global support leaders to see how customer support is changing. They found that personalized, messenger-based support is no longer the future—it’s the current expectation.*

Watch now
30min

Join us for Inter/Views, a virtual fireside chat series dedicated to the topics you care about in the SaaS space and beyond. From pain points to potential, hear how Intercom partners are adapting to global changes—and how they’re planning for the future.

Watch now