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2022 Customer Support Trends: An EMEA perspective

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Hosted by
Adrian Swinscoe
Best Selling Author and CX Consultant, RARE
Liam Geraghty
Audio Content Producer, Intercom
Ruth O'Brien
Senior Manager, Customer Support, Intercom
Shawn Carter
Customer Care Team Lead, Aircall
Date/Time
45 min

2022 Customer Support Trends: An EMEA perspective

In our 2022 Customer Support Trends Report, we asked 1200+ customer support leaders what’s working for them—and what’s not.

Join Ruth O’Brien, Senior Manager of Customer Support at Intercom as she discusses the five trends transforming customer support. You’ll also hear advice from Adrian Swinscoe, author of Punk CX and Punk XL on how to make your customers happier and your team more efficient in 2022.

You’ll discover:

  • The top 5 trends disrupting customer support today

  • Advice from support and CX leaders on how to fight back against team burnout and turnover

  • How leaders are planning for the uncertain year ahead


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