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2022 Customer Support Trends: A North American perspective

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Hosted By
Bobby Stapleton
Senior Manager Customer Support, Intercom
Chandra Robrock
Manager of Customer Support, FullStory
Shawn Carter
Customer Care Team Lead, Aircall

2022 Customer Support Trends: A North American perspective

In our 2022 Customer Support Trends Report, we asked 1200+ customer support leaders what’s working for them—and what’s not.

Join Bobby Stapleton, Director of Customer Support at Intercom, Chandra Robrock, Manager of Customer Support at Fullstory and Shawn Carter, Customer Care Team Lead at Aircall, as they discuss the five trends transforming customer support and offer their advice on how to make your customers happier and your team more efficient in 2022.

You’ll discover:

  • The top 5 trends disrupting customer support today

  • Advice from support and CX leaders on how to fight back against team burnout and turnover

  • How leaders are planning for the uncertain year ahead

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