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A new approach: How a global crisis shaped Vend’s CS strategy

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Hosted By
Arielle Hiscox
Director of Support Operations, Vend
Bobby Stapleton
Senior Manager Customer Support, Intercom
Date/Time
29 July 12:00 midnight UTC

A new approach: How a global crisis shaped Vend’s CS strategy

As support teams around the globe struggled to keep up with increased demand in the midst of COVID-19, Vend was able to provide quality support—without causing team burnout—by adjusting their approach to customer communications.

Join Arielle Hiscox, Vend's Director of Support Operations, as she shares:

  •  Important leadership lessons she has learned during this global crisis

  • 3 key tactics she plans to expand on—even beyond COVID-19

  • What she envisions customer support will look like in the coming years

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