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Automating Customer Engagement

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Hosted By
Brian Byrne
Customer Engagement Producer, Intercom
Duration
81 min
Resources
Messaging starter kit
Nurture starter kit
Emoji use in business messaging
Subject lines; a best practice guide

Automating Customer Engagement

Join Brian Byrne (Customer Engagement Producer) for a best practice session on how to automate customer engagement with product tours and ongoing messages throughout the customer lifecycle.

In this webinar, we’ll cover how ongoing messages and product tours can be used to ensure your customers are getting the right message, at the right time. So they are supported at all stages in their journey with your product.

You’ll learn how to:

  • Automate customer onboarding

  • Activate your new signups

  • Increase feature engagement

  • Reduce churn

  • Get feedback on your product

  • Use Series to orchestrate all your messages

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