For the last three months, we've brought together customer support leaders to find out how they’ve set up each stage of the Conversational Support Funnel.

In this last episode, we’re bringing back all our guests - Justin Nuzum, VP Support & Services at Pendo, Melissa Henley, Senior Director of Customer Experience at Laserfiche, and Shannon Johnson, Director of Customer Support at Sprout Social - to chat about how they put together self-serve, proactive, and human support to build a modern conversational support strategy.

You’ll hear:

  • Best practices for setting up each stage of the Conversational Support Funnel

  • Tips on keeping your customers and support team happy

  • How to measure and optimize your strategy


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