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CX for Growth: How to ask your customers great questions and gather actionable feedback

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Hosted By
Alan Mc Glinchey
Startup Partnership Manager, Intercom
Eabha O’Sullivan
Customer Advocacy Specialist, Intercom
Ned Dwyer
Founder, Great Question
Sarah Cunningham-Scharf
Head of Customer Success, Great Question
Duration
30 min
Resources
Intercom Early Stage

CX for Growth: How to ask your customers great questions and gather actionable feedback

Everyone agrees customer feedback is critical to shaping your startups’ offering, design, and future roadmap.

Engaging your customers and understanding their experience is difficult. So we brought together Sarah Cunningham-Scharf, Head of Customer Success at Great Question, and Ned Dwyer, the Founder of Great Question, an excellent Intercom customer, alongside Intercom’s own Eabha O’Sullivan from our Customer Advocacy team and moderated by Alan Mc Glinchey.

You’ll hear from our guests: 

  • How to bake in a process and culture of customer feedback

  • Scaleable customer feedback approaches

  • Identify your customer advocates and become their biggest supporters

Cx for Growth webinar series is designed for startups covering topics for CX and growth. Casual interview style to hear guests’ insights and ask your questions. Grab your coffee and join us either live or on-demand!

By registering for this webinar, you agree to Intercom and Great Question contacting you with marketing-related emails. You may unsubscribe from receiving marketing communications from Intercom at any time.  Intercom’s websites and communications are subject to its privacy policy.

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