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Reduce your inbound call volume with Intercom Switch

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Tanner Elvidge
Senior Product Manager, Intercom
Brian Byrne
Product Education Manager, Intercom
60 min

Reduce your inbound call volume with Intercom Switch

Learn how to get more from the data you collect with this best practice / Q&A session on Intercom's new Surveys feature.

Join the Intercom team for an in-depth session about Switch, the new way to give customers the choice to ditch the long hold times and move their conversation to the Messenger for faster support.

This webinar consists of:

Feature Demo:

An overview of Switch and how to set it up, with a deep dive into Call Forwarding and the API installation methods and discussion on which one is right for your phone system and use case.

Best Practices:

How to create a great customers experience for customers who "switch" using bots, inbox rules and tailored SMS. We'll also explore the best ways to roll Switch out to your customers and team.

Deflected calls:

Here we talk Switch pricing, how we charge for it, how successful customers get the most out of it, and how to monitor your usage.


As always we'll have lots of time for your questions and feedback, so come prepared and we'll workshop your problems live.

Seats are limited, so register now.

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