Skip to content

Delivering Better Human Support

Register now to watch the recording

Share details to watch
Hosted by
Shannon Johnson
Director of Customer Support, Sprout Social
Antoinette Taaffe
Sr. Field Marketing Manager, Intercom
Duration
45 min

Delivering Better Human Support

For the last three months, we've brought together customer support leaders to find out how they’ve set up each stage of the Conversational Support Funnel.

In the third episode of the series, we’re chatting with Shannon Johnson, Director of Customer Support at Sprout Social. We’ll learn how she frees up time for better human support with certain automations and workflows.

This webinar will show you:

  • How your one-on-one support can be more efficient

  • Which tactics can save time for your team—without losing your personal touch 

  • What to measure to make your human support better



By registering for this webinar, you agree to Intercom contacting you with marketing-related emails. You may unsubscribe from receiving marketing communications from Intercom at any time.  Intercom’s websites and communications are subject to its privacy policy.

Related Webinars

45min

Onboarding is about so much more than introductions. It’s about keeping up the conversation across the customer lifecycle. That way, your users become true fans of your product who advocate for your success.

Watch now
30min

Metrics are critical to every excellent customer support team – from planning and resourcing to measuring efficiency gains, having the right data can help you answer difficult questions.

Watch now
60min

Getting new customers is important, but if you’re not retaining them, you’re not growing as a business. That’s why a focus customer retention should be a key part of your growth strategy.

Watch now