For the last three months, we've brought together customer support leaders to find out how they’ve set up each stage of the Conversational Support Funnel.

In the third episode of the series, we’re chatting with Shannon Johnson, Director of Customer Support at Sprout Social. We’ll learn how she frees up time for better human support with certain automations and workflows.

This webinar will show you:

  • How your one-on-one support can be more efficient

  • Which tactics can save time for your team—without losing your personal touch 

  • What to measure to make your human support better

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