CX for Growth: The metrics you need to demonstrate the ROI of support

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Hosted By

Alan Mc Glinchey

Startup Partnership Manager, Intercom

Bobby Pinero

CEO & Co-Founder, Equals

Bobby Stapleton

Senior Manager Customer Support, Intercom

Duration

30 min

Resources

Intercom Early Stage

CX for Growth: The metrics you need to demonstrate the ROI of support

Metrics are critical to every excellent customer support team – from planning and resourcing to measuring efficiency gains, having the right data can help you answer difficult questions.

In this webinar, we determined how to demonstrate the return on investment of your support operations on August 24th.

We were joined by Bobby Pinero, Founder of Equals. Previously Bobby built and led Finance and Analytics at Intercom, joining the company when it was just $1M ARR. We were also joined by our very own Bobby Stapleton, our Director of Customer Support, and moderated by Alan Mc Glinchey, the Startup Partnership Manager.

You’ll hear from our guests on:

What are the foundational support metrics
As you begin to scale your team how should you prepare to demonstrate support ROI
How are the most advanced support teams continuing to learn from metrics

CX for Growth webinar series is designed for startups covering topics for CX and growth. Casual interview style to hear guests’ insights and ask your questions. Grab your coffee and join us either live or on-demand!

By registering for this webinar, you agree to Intercom, which equals contacting you with marketing-related emails. You may unsubscribe from receiving marketing communications from Intercom at any time. Intercom’s websites and communications are subject to its privacy policy.

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Join Ryan Steinberg (Head of Global Support Operations, Intercom) for a best practice session on how to build an automated support experience that pays off for your customers and team.

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