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CX for Growth: The metrics you need to demonstrate the ROI of support

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Hosted By
Alan Mc Glinchey
Startup Partnership Manager, Intercom
Bobby Pinero
CEO & Co-Founder, Equals
Bobby Stapleton
Senior Manager Customer Support, Intercom
30 min

CX for Growth: The metrics you need to demonstrate the ROI of support

Metrics are critical to every excellent customer support team – from planning and resourcing to measuring efficiency gains, having the right data can help you answer difficult questions.

In this webinar, we determined how to demonstrate the return on investment of your support operations on August 24th.

We were joined by Bobby Pinero, Founder of Equals. Previously Bobby built and led Finance and Analytics at Intercom, joining the company when it was just $1M ARR. We were also joined by our very own Bobby Stapleton, our Director of Customer Support, and moderated by Alan Mc Glinchey, the Startup Partnership Manager.

You’ll hear from our guests on:

  • What are the foundational support metrics

  • As you begin to scale your team how should you prepare to demonstrate support ROI

  • How are the most advanced support teams continuing to learn from metrics

CX for Growth webinar series is designed for startups covering topics for CX and growth. Casual interview style to hear guests’ insights and ask your questions. Grab your coffee and join us either live or on-demand!

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