Dialpad’s customer support team integrated Intercom’s business messenger with Dialpad’s phone application to allow their team offer personalised human support between chat and voice seamlessly.
In this webinar, Dialpad’s Director of Customer Support, Dulce Ramirez, will chat with Intercom’s Customer Support Manager, Franka Martinovic, to discuss the top lessons learned and best practices for connecting live chat with a dialling solution to offer personalized customer support at scale.
This webinar will show:
Best practices for connecting live chat and dialling solutions
How to enable more personalised support interactions with on-demand video conferences or audio calls
How to maximise AI powered summaries from transcribed meetings