How Dialpad & Intercom Built Personalized Support at Scale
Register now to watch the recording




How Dialpad & Intercom Built Personalized Support at Scale
Dialpad’s customer support team integrated Intercom’s business messenger with Dialpad’s phone application to allow their team offer personalised human support between chat and voice seamlessly.
In this webinar, Dialpad’s Director of Customer Support, Dulce Ramirez, will chat with Intercom’s Customer Support Manager, Franka Martinovic, to discuss the top lessons learned and best practices for connecting live chat with a dialling solution to offer personalized customer support at scale.
This webinar will show:
Best practices for connecting live chat and dialling solutions
How to enable more personalised support interactions with on-demand video conferences or audio calls
How to maximise AI powered summaries from transcribed meetings
By registering to watch this webinar, you agree to Intercom and Dialpad contacting you with marketing-related emails. You may unsubscribe from receiving marketing communications from Intercom and Dialpad at any time. Intercom’s websites and communications are subject to its privacy policy.
Related Webinars




Establishing a strong customer community is the cornerstone of growth strategies for so many successful startups. Creating a community that your members habitually continue to support and feel connected with is challenging. We were struck by the idea of enabling your customers to become your investors to make them a vested part of your startup’s success.
Watch now