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How to Build a Support Automation Framework

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Hosted By
Carlos Gerber
Customer Success Lead, Demodesk
Immacolata Baettig
Senior Account Executive, Intercom
Mariam Yehia
Sales Engineer, Intercom
Verena Kuhn
Head of Community Support, Pitch

How to Build a Support Automation Framework

Today, customer support teams are navigating an increasingly demanding support landscape. Automation supercharges support, empowering teams to provide personal support at scale without overstretching your team.

In this webinar, we’ll show you how to introduce customer support automation with Intercom’s conversational support funnel framework and explain how Intercom’s customers improved support efficiency with automation. 

You’ll discover:

  • How to introduce automation to customer support

  • Interactive product demo of Intercom’s chatbots 

  • How Intercom’s customer Pitch and Demodesk support their customers at scale with automation


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