How to Build a Support Automation Framework
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How to Build a Support Automation Framework
Today, customer support teams are navigating an increasingly demanding support landscape. Automation supercharges support, empowering teams to provide personal support at scale without overstretching your team.
In this webinar, we’ll show you how to introduce customer support automation with Intercom’s conversational support funnel framework and explain how Intercom’s customers improved support efficiency with automation.
You’ll discover:
How to introduce automation to customer support
Interactive product demo of Intercom’s chatbots
How Intercom’s customer Trella support its customers at scale with automation
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Vos clients veulent une assistance de plus en plus rapide et personnalisée. Cela peut engorger vos équipes de service client alors même que la plupart des questions que vos clients posent sont généralement répétitives ou peu complexes. Ces questions peuvent être évitées grâce au support proactif, ou gérées automatiquement, afin d'offrir plus de temps à vos équipes de support pour traiter les questions plus complexes.
At a time when your customer-facing interactions are more impactful than ever, it’s not good enough to provide “good enough” support; you need to provide high-quality experiences, every time.
Join us for Inter/Views, a virtual fireside chat series dedicated to the topics you care about in the SaaS space and beyond. From pain points to potential, hear how Intercom partners are adapting to global changes—and how they’re planning for the future.