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How to leverage technology to reduce pressure on customer support teams

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Hosted by
Maximilian Hagmann
Sales Manager, Aircall
Mila Moroney
Account Executive, Intercom
Ross Cosgrave
Sales Engineer, Intercom
Duration
45 min

How to leverage technology to reduce pressure on customer support teams

In Intercom’s customer support trends 2022 research, it found that leveraging technology is top of mind for support leaders when it comes to supporting and retaining customer support employees, with 30% highlighting it as a top priority.

In this webinar, we’ll discuss how support leaders can leverage proactive and self service solutions to help decrease inbound volumes and demonstrate how technology can reduce pressure on customer support teams. 

You’ll discover:

  • Why customer support leaders need to leverage technology to fight against team burnout

  • How messages, chatbots and interactive voice response reduce inbound volumes

  • Product walkthrough of Intercom’s and Aircall’s proactive and self-service solutions


By registering for this webinar, you agree to Intercom and Aircall contacting you with marketing-related emails. You may unsubscribe from receiving marketing communications from Intercom at any time.  Intercom’s websites and communications are subject to its privacy policy.

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