How to leverage technology to reduce pressure on customer support teams
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How to leverage technology to reduce pressure on customer support teams
In Intercom’s customer support trends 2022 research, it found that leveraging technology is top of mind for support leaders when it comes to supporting and retaining customer support employees, with 30% highlighting it as a top priority.
In this webinar, we’ll discuss how support leaders can leverage proactive and self service solutions to help decrease inbound volumes and demonstrate how technology can reduce pressure on customer support teams.
You’ll discover:
Why customer support leaders need to leverage technology to fight against team burnout
How messages, chatbots and interactive voice response reduce inbound volumes
Product walkthrough of Intercom’s and Aircall’s proactive and self-service solutions
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