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CX for Growth: Scaling your fintech customer support operations

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Hosted By
Alan Mc Glinchey
Startup Partnership Manager, Intercom
Norah Ikoh
Head of CX Operations, Kuda
Olaseike Ibojo
Customer Success Manager, Paystack
30 min

CX for Growth: Scaling your fintech customer support operations

Delivering an outstanding customer experience has become table stakes for fintech companies to be successful.

In this webinar, we will dig into how fintech companies should think about scaling customer support operations.

We will be joined by Norah Ikoh, Head of CX Operations at Kuda Bank and Olaseike Ibojo, Customer Success Manager, Disputes at Paystack, moderated by Alan Mc Glinchey.

You’ll hear from our guests on:

  • What are the self-serve support foundations you need to start

  • Where and how to embed automation, personalization & proactive approaches

  • How do you develop your culture and teams to scale

CX for Growth webinar series is designed for startups covering topics for CX and growth. Casual interview style to hear guests’ insights and ask your questions. Grab your coffee and join us either live or on-demand!

By registering for this webinar, you agree to Intercom, Paystack & Kuda Bank contacting you with marketing-related emails. You may unsubscribe from receiving marketing communications from Intercom at any time.  Intercom’s websites and communications are subject to its privacy policy.

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