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How Livestorm Keeps a 94% CSAT Score with Automation

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Hosted By
Immacolata Baettig
Senior Account Executive, Intercom
Elif Koral
Head of Customer Experience, Livestorm
Duration
60 min

How Livestorm Keeps a 94% CSAT Score with Automation

Your customers want faster and more personalized support. This can overwhelm your customer service teams even though most of the questions your customers ask are usually repetitive or not very complex. These questions can be avoided with proactive support, or handled automatically, to give your support teams more time to handle more complex questions.

In this webinar, we are joined by Elif Koral, Head of Customer Experience at Livestorm. We discuss their support challenges, the tools they put in place, and the results they’ve achieved. Lastly, we touch on the Conversational Support Funnel and how it can help your business. 

Listen to this on-demand webinar to learn more about: 

  • The importance of proactive support and automation

  • How to work smarter with a framework that has been proven to work for many support teams.

  • Feedback from our customer Livestorm


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