Over the next three months, we’re bringing together customer support leaders to find out how they’ve set up each stage of the Conversational Support Funnel.
In the second episode of the series, we’re chatting with Melissa Henley, Senior Director of Customer Experience at Laserfiche. We’ll learn how she gets ahead of known customer issues and shortens support queues with proactive support.
This webinar will show you:
Why proactive support keeps customers happy and engaged
Which tactics resolve issues before customers need help
How to measure proactive support success