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Providing Proactive Support

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Hosted by
Melissa Henley
Director of CX, Laserfiche
Antoinette Taaffe
Sr. Field Marketing Manager, Intercom
Duration
45 min

Providing Proactive Support

Over the next three months, we’re bringing together customer support leaders to find out how they’ve set up each stage of the Conversational Support Funnel.

In the second episode of the series, we’re chatting with Melissa Henley, Senior Director of Customer Experience at Laserfiche. We’ll learn how she gets ahead of known customer issues and shortens support queues with proactive support.

This webinar will show you:

  • Why proactive support keeps customers happy and engaged

  • Which tactics resolve issues before customers need help 

  • How to measure proactive support success 


By registering for this webinar, you agree to Intercom contacting you with marketing-related emails. You may unsubscribe from receiving marketing communications from Intercom at any time.  Intercom’s websites and communications are subject to its privacy policy.

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