Running remote customer support in high-pressure times

In these unprecedented times, customer support leaders have had to adapt quickly. Intercom’s Kaitlin Pettersen and Guru’s June Zhang will share how they’re navigating the challenges of increased conversation volumes, stressed customers, and pressure on their teams, all while fully remote.

You’ll hear from Kaitlin and June about:

• How they’re enabling their teams to adapt to remote work.

• What strategies they’re using to handle the high inbound volume.

• How they’re helping reps have difficult and sensitive conversations.

• What leading through a crisis looks like and means to them.

We invite you to ask questions and share your own experiences during the roundtable. The roundtable will be hosted by Dee Reddy from Intercom.