Setting Up Self-Serve Support
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Setting Up Self-Serve Support
Over the next three months, we’re bringing together customer support leaders to find out how they’ve implemented each stage of the conversational support funnel.
In the first edition of this three-part series, we’re chatting with Justin Nuzum, VP of Support and Services at Pendo. We’ll learn how his company set up its self-serve support offering, which serves over 1,700 customers worldwide.
This webinar will show you:
How to develop self-service strategy that gives your customers confidence and clarity
The best practices for successful help center content and bots
How to measure self-serve support success
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Conversation volume and customer expectations keep rising while support teams have to choose between the impossible: staying personal with customers or being efficient as a team.
For the last three months, we've brought together customer support leaders to find out how they’ve set up each stage of the Conversational Support Funnel.
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