Skip to content

Strategies for modern, conversational support

Register now to watch the recording

Share details to watch

Hosted By
Allie Miller
Manager, Customer Support, Intercom
Dee Reddy
Podcast Producer, Intercom
Francis Brero
Co-founder & CRO, MadKudu
Vlada Masevich
Head of Customer Success, Survicate
Duration
45 min

Strategies for modern, conversational support

Conversation volume and customer expectations keep rising while support teams have to choose between the impossible: staying personal with customers or being efficient as a team.

We say choose both. Join Dee Reddy alongside industry experts from Intercom, MadKudu, and Survicate to learn how to implement the Conversational Support Funnel and meet all these growing demands. Plus, you’ll see how real support teams integrate next generation support, too. 

This webinar will show you:

  • Why a messenger-first approach is great for customers and support teams

  • How to work smarter with a proven customer experience framework

  • Which industry insights support leaders are following for modern customer support 


By registering for this webinar, you agree to Intercom contacting you with marketing-related emails. You may unsubscribe from receiving marketing communications from Intercom at any time.  Intercom’s websites and communications are subject to its privacy policy.

Related Webinars

30min

Join us for Inter/Views, a virtual fireside chat series dedicated to the topics you care about in the SaaS space and beyond. From pain points to potential, hear how Intercom partners are adapting to global changes—and how they’re planning for the future.

Watch now
81min

Join Brian Byrne (Customer Engagement Producer) for a best practice session on how to automate customer engagement with product tours and ongoing messages throughout the customer lifecycle.

Watch now
45min

Join Intercom’s Kaitlin Pettersen, Dialpad’s VP of Services Shane Freeburg, and Segment’s Head of Success Engineering Emily Luckette for a roundtable discussion on how customer support will evolve based on the trends they’re seeing.

Watch now