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Strategies for modern, conversational support

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Hosted By
Allie Miller
Manager, Customer Support, Intercom
Dee Reddy
Podcast Producer, Intercom
Francis Brero
Co-founder & CRO, MadKudu
Vlada Masevich
Head of Customer Success, Survicate
Duration
45 min

Strategies for modern, conversational support

Conversation volume and customer expectations keep rising while support teams have to choose between the impossible: staying personal with customers or being efficient as a team.

We say choose both. Join Dee Reddy alongside industry experts from Intercom, MadKudu, and Survicate to learn how to implement the Conversational Support Funnel and meet all these growing demands. Plus, you’ll see how real support teams integrate next generation support, too. 

This webinar will show you:

  • Why a messenger-first approach is great for customers and support teams

  • How to work smarter with a proven customer experience framework

  • Which industry insights support leaders are following for modern customer support 




By registering for this webinar, you agree to Intercom contacting you with marketing-related emails. You may unsubscribe from receiving marketing communications from Intercom at any time.  Intercom’s websites and communications are subject to its privacy policy.

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