Strategies for Unified Customer Engagement: Customer Support Perspective
Register now to watch the recording
Strategies for Unified Customer Engagement: Customer Support Perspective
How important is unified customer engagement across sales, marketing, and support? Very, according to the team at Harvard Business Analytic Services, who surveyed enterprise executives and department leaders to learn the challenges faced by organizations when it comes to customer experience. And we’re sharing the results with you.
Join Alex Clemente, Managing Director at Harvard Business Review Analytic Services, Declan Ivory, VP of Customer Support at Intercom, and Ali Biggs, Senior Director of Product Marketing at Intercom, as they discuss the results and what those findings mean for customer support leaders and teams.
You’ll discover:
The key reasons why organizations find unified customer engagement challenging
The role customer support leaders can play in unifying customer engagement
The strategies that can be implemented for modern customer engagement
By registering for this webinar, you agree to Intercom, which equals contacting you with marketing-related emails. You may unsubscribe from receiving marketing communications from Intercom at any time. Intercom’s websites and communications are subject to its privacy policy.
Related Webinars
![](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 1200 630"%3E%3C/svg%3E)
Brand identity is crucial for every business. One of the most important ways in this current age to establish your brand is to focus and build on its online recognition.
Many online businesses today are global from the day they launch, but operating across timezones, legal jurisdictions, and languages all require attention to be successful in global markets.
![](data:image/svg+xml,%3Csvg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 960 540"%3E%3C/svg%3E)
Learn how to get more from the data you collect with this best practice / Q&A session on Intercom's new Surveys feature.