Join Jack Jenkins and Thomas Creighton to learn about smart self-service and how to scale your support without sacrificing quality.
90% of consumers are more likely to do business with a company that offers a personal experience. As your business grows, how do you ensure you continue to offer personalized support without sacrificing on quality? How can you use intelligent self service to accelerate your support? We'll be discussing just that!
We'll show you how to:
Build a help center that speaks to your customers’ needs and proactively serves content where it’s needed
Proactively identify articles that your customers need to be successful
Plan and prepare for scale as your customer base and capacity to handle inbound conversations grows
Manage conversation volume by letting customers triage their issues before they chat
All in less than an hour!