Support strategies for retaining customers

Join us for a roundtable discussion with Kaitlin Pettersen, Intercom’s Director of Customer Support, and Tom Ronen, monday.com’s Head of Customer Success, on what support teams can do to reassure customers and bolster retention.

You’ll hear from Kaitlin and Tom about:

• What they're doing to prevent and reduce customer churn.

• How they're assisting customers in difficult financial situations.

• What changes they've made to their teams' workflows and objectives. 

• How they're working with product, sales, and marketing to drive retention. 

We invite you to ask questions and share your own experiences during the roundtable. The roundtable is hosted by Dee Reddy from Intercom.