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Hosted By
Des Traynor
Co-founder, Intercom
Duration
58 min

From signed up to satisfied

Join Intercom’s co-founder Des Traynor as he discusses the importance of onboarding in bridging the gap between a company's initial traction and sustained success.

The current generation of billion dollar businesses are obsessed with onboarding. That’s because while getting their first hundred, thousand, or sometimes even million users may be easy, keeping those users around is hard. In this webinar, Intercom co-founder Des Traynor will outline what makes for successful onboarding and how companies should think about the relationship between onboarding, product and customer success.

You'll learn:

  • What is modern onboarding

  • What makes for successful onboarding

  • When to optimize vs. redesign your onboarding

  • How understanding customer’s goals leads to better onboarding

  • Why onboarding needs to evolve with your product


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