Skip to content

From signed up to satisfied

Register now to watch the recording

Share details to watch

Hosted By
Des Traynor
Co-founder, Intercom
Duration
58 min

From signed up to satisfied

Join Intercom’s co-founder Des Traynor as he discusses the importance of onboarding in bridging the gap between a company's initial traction and sustained success.

The current generation of billion dollar businesses are obsessed with onboarding. That’s because while getting their first hundred, thousand, or sometimes even million users may be easy, keeping those users around is hard. In this webinar, Intercom co-founder Des Traynor will outline what makes for successful onboarding and how companies should think about the relationship between onboarding, product and customer success.

You'll learn:

  • What is modern onboarding

  • What makes for successful onboarding

  • When to optimize vs. redesign your onboarding

  • How understanding customer’s goals leads to better onboarding

  • Why onboarding needs to evolve with your product

Related Webinars

55min

Join Paul Adams (VP of Product) and Brian Donohue (Director of Product Management) as they share what the future of messaging looks like and give you the first introduction to Intercom’s re-imagined business messenger.

Watch now
30min

Join us for Inter/Views, a virtual fireside chat series dedicated to the topics you care about in the SaaS space and beyond. From pain points to potential, hear how Intercom partners are adapting to global changes—and how they’re planning for the future.

Watch now
60min

Retention is the new growth, but how do you get there? The answer is onboarding. Onboarding lets you connect the dots for your customers at key moments, so they find more value in your product.

Watch now