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Using Intercom for Customer Support

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Hosted by
Ruth O'Brien
Senior Manager, Customer Support, Intercom
Ashley Albright
Customer Support Operations Analyst, Intercom

Using Intercom for Customer Support

Join us for an exclusive webinar for Interconnected members!

Learn how we use Intercom in our customer support team!

Tune in for a session on how Intercom structures its support team and uses automation to deliver excellent self-serve support.

This is your chance to get insights right from our support team, who use Intercom daily, while learning how best to configure Intercom from your own support needs.

In this webinar we'll cover:

  • What Intercom's support philosophy is and how we got here.

  • Pivoting from a numbers driven environment to a better solutions driven model.

  • The importance of keeping the human element of customer support alive.

  • Tip and tricks to show you how to get the most out of Intercom.

  • An "ask us anything" section where you can ask questions of the team.



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