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Support Best Practices

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Hosted By
Matt O'Boyle
Customer Success Manager
Date/Time
24 September 1:30 p.m. UTC

Support Best Practices

Join Matt O'Boyle (Customer Success) for a best practice webinar on how to support with Intercom.

Learn all our tips, tricks and best practices from your customer success manager.

This webinar covers:

Optimising the Messenger

  • Setting expectations

  • Controlling volume 

  • Self-serve options

Bots for support

  • Reactive bots

  • Proactive bots (also works with Messages!)

Inbox & up-skilling agents

  • Best practices

  • Apps

  • Training resources

Register now!

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