Support Best Practices
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Support Best Practices
Join Matt O'Boyle (Customer Success) for a best practice webinar on how to support with Intercom.
Learn all our tips, tricks and best practices from your customer success manager.
This webinar covers:
Optimising the Messenger
Setting expectations
Controlling volume
Self-serve options
Bots for support
Reactive bots
Proactive bots (also works with Messages!)
Inbox & up-skilling agents
Best practices
Apps
Training resources
Register now!
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Vos clients veulent une assistance de plus en plus rapide et personnalisée. Cela peut engorger vos équipes de service client alors même que la plupart des questions que vos clients posent sont généralement répétitives ou peu complexes. Ces questions peuvent être évitées grâce au support proactif, ou gérées automatiquement, afin d'offrir plus de temps à vos équipes de support pour traiter les questions plus complexes.
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Your customers want faster and more personalized support. This can overwhelm your customer service teams even though most of the questions your customers ask are usually repetitive or not very complex. These questions can be avoided with proactive support, or handled automatically, to give your support teams more time to handle more complex questions.
Join us for Inter/Views, a virtual fireside chat series dedicated to the topics you care about in the SaaS space and beyond. From pain points to potential, hear how Intercom partners are adapting to global changes—and how they’re planning for the future.