Skip to content

Support Best Practices

Register now to watch the recording

Share details to watch

Hosted By
Matt O'Boyle
Customer Success Manager
Duration
45 min

Support Best Practices

Join Matt O'Boyle (Customer Success) for a best practice webinar on how to support with Intercom.

Learn all our tips, tricks and best practices from your customer success manager.

This webinar covers:

Optimising the Messenger

  • Setting expectations

  • Controlling volume 

  • Self-serve options

Bots for support

  • Reactive bots

  • Proactive bots (also works with Messages!)

Inbox & up-skilling agents

  • Best practices

  • Apps

  • Training resources

Register now!

Related Webinars

30min

Join us for Inter/Views, a virtual fireside chat series dedicated to the topics you care about in the SaaS space and beyond. From pain points to potential, hear how Intercom partners are adapting to global changes—and how they’re planning for the future.

Watch now
45min

Talk to the team live, and evaluate if Intercom is right for your business.

Watch now
60min

Watch the webinar on how to boost your pipeline, make more sales, and provide faster support with Custom Bots.

Watch now