Skip to content

Support Best Practices

Register now to watch the recording

Share details to watch
Hosted By
Matt O'Boyle
Customer Success Manager
Duration
45 min
Resources
Interconnected — Intercom’s community forum
Intercom Academy: In depth courses from Intercom experts
Intercom on Customer Support
Improving support as you grow

Support Best Practices

Join Matt O'Boyle (Customer Success) for a best practice webinar on how to support with Intercom.

Learn all our tips, tricks and best practices from your customer success manager.

This webinar covers:

Optimising the Messenger

  • Setting expectations

  • Controlling volume 

  • Self-serve options

Bots for support

  • Reactive bots

  • Proactive bots (also works with Messages!)

Inbox & up-skilling agents

  • Best practices

  • Apps

  • Training resources

Register now!

Related Webinars

60min

Retention is the new growth, but how do you get there? The answer is onboarding. Onboarding lets you connect the dots for your customers at key moments, so they find more value in your product.

Watch now
45min

Join us for a roundtable discussion with Kaitlin Pettersen, Intercom’s Director of Customer Support, and June Zhang, Guru’s Customer Support Manager, on how they’re taking care of their teams and their customers – remotely.

Watch now
60min

From onboarding signups to showcasing new features, Product Tours gives you a new way to help customers successfully adopt your product.

Watch now
Explore more webinars