Forrester Consulting recently surveyed global support leaders to see how customer support is changing. They found that personalized, messenger-based support is no longer the future—it’s the current expectation.*
Join Jasmine Jaume, Director of Product Marketing at Intercom, as she discusses the findings with guest speaker Kate Leggett, VP Principal Analyst at Forrester, and Ryan Steinberg, Head of Support Operations at Intercom.
Why messenger-based support is here to stay
How support teams are failing to meet expectations
What is helping companies move to conversational support
*Drive Conversational Experiences For A Future-Ready Customer Support Strategy, a commissioned study conducted by Forrester Consulting on behalf of Intercom, April 2021