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Foundations for Strong Customer Onboarding Campaigns
Getting new customers is important, but if you’re not retaining them, you’re not growing as a business. That’s why a focus customer retention should be a part of your growth strategy One of the best ways to increase retention is with customer onboarding campaigns. Customer onboarding helps better connect the dots for your new and current customer so that they see continued value in your product.
Learn moreJoin upcoming webinars
06 Nov
More Info
06 Nov, 10am PST
Hosted By:
Yohanna Andom
Product Marketing Manager
Thomas Creighton de Farias
Snr Product Education Producer
Watch recorded webinars
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Phil Byrne
Product Education, Intercom
Ruairí Galavan
Manager, Product Education, Intercom
Join Intercom’s Ruairí Galavan and Phil Byrne as they discuss onboarding best practices to help your customers get the most value from your product.
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Des Traynor
Co-founder, Intercom
Samuel Hulick
Co-founder, UserOnboard
Join Intercom’s Des Traynor and UserOnboard’s Samuel Hulick as they outline tried and tested strategies for onboarding new users.
Watch now
Jeff Gardner
Dir. Customer Support, Intercom
Judy Watkins
Snr. Manager of Customer Experience, Slack
Jeff Gardner (Dir. Customer Support, Intercom) chats with Judy Watkins (Snr. Manager of Customer Experience, Slack) about how to scale your Customer Support to meet the needs of a rapidly expanding business.
Watch now
Brian Byrne
Customer Engagement Producer, Intercom
Join Brian Byrne (Customer Engagement Producer) for a best practice session on automating customer engagement with auto messaging and product tours.
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Phil Byrne
Product Education Manager, Intercom
Sharon Moorehouse
Customer Support Lead, Intercom
Learn tips and tricks from the support team at Intercom on how they use their own product to support their customers.
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Phil Byrne
Product Education Manager, Intercom
Will Holden
Account Executive, Intercom
Join Intercom's Phil Byrne and Will Holden and learn how to get the most from Intercom’s Smart Campaigns.
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Catherine Brodigan
Senior Relationship Manager
Will Holden
Account Executive
Join Catherine Brodigan and Will Holden from the Intercom sales team as they share what they’ve learned using Intercom’s live chat solution as an engine of sales growth.
Watch now
Jasmine Jaume
Senior Product Marketing Manager
Megan Killion
Account Executive
Join Jasmine Jaume (Senior Product Marketing Manager) and Megan Killion (Account Executive) to learn how you can use Intercom’s Salesforce integration to accelerate your sales cycle and convert more leads.
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Des Traynor
Co-founder, Intercom
Join Intercom’s co-founder Des Traynor as he discusses the importance of onboarding in bridging the gap between a company's initial traction and sustained success
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Thomas Creighton
Snr Customer Engagement Specialist
Sade Smith
Snr Customer Support Rep
Join Thomas Creighton (Customer Engagement Specialist) and Sade Smith (Snr Customer Support Rep.) to see how Intercom's Inbox and Articles products combine to make a customer support powerhouse.
Watch now
Anna Buldakova
Product Manager, Team Qualify
Phil Byrne
Snr. Product Education Manager
All leads are not created equal, so when we built our Live Chat for Sales solution, we built several features that let you both automatically and manually qualify them, before taking action.
Watch now
Jasmine Jaume
Snr. Product Marketing Manager, Intercom
Ian Stanley
Snr. Marketing Manager (EMEA), Slack
Join Ian Stanley (Senior Marketing Manager, Slack) and Jasmine Jaume (Senior Product Marketing Manager, Intercom) to learn how you can use Slack + Intercom to engage and convert more leads from your website, faster.
Watch now
Brian Byrne
Customer Engagement Producer, Intercom
Join Brian Byrne for a best practice session on generating more sales through Intercom.
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Jay Baer
Founder of Convince & Convert
Join Jay Baer (founder of Convince & Convert and New York Times best-selling author) as he shares why live chat isn’t just for top of funnel prospects who are kicking the informational tires.
Watch now
Paul Adams
VP of Product
Brian Donohue
Director of Product Management
Join Paul Adams (VP of Product) and Brian Donohue (Director of Product Management) as they share what the future of messaging looks like and give you the first introduction to Intercom’s re-imagined business messenger.
Watch now
Jeff Gardner
Dir. Customer Support, Intercom
Judy Watkins
Snr. Manager of Customer Experience, Slack
Jeff Gardner (Dir. Customer Support, Intercom) chats with Judy Watkins (Snr. Manager of Customer Experience, Slack) about how to scale your Customer Support to meet the needs of a rapidly expanding business.
Watch now
Thomas Creighton
Snr Customer Engagement Producer
Watch back the webinar as Thomas Creighton unveils brand new and recently released Intercom features you can use to grow your business across sales, marketing and support.
Watch now
Jay Baer
Founder of Convince & Convert
Lead generation is more important than ever, but not all leads are created equal. Pinpointing your hot leads is critical to the success of any marketing or sales project.
Watch now
Paul Adams
VP Product, Intercom
Will Holden
SDR Manager, Intercom
Your website's personal assistant just got better.
Watch now
Maria Marquis
Customer Educator, Coda
Ashley Hanson
Product Marketing Manager - Apps, Intercom
Join Ashley Hanson (Product Marketing Manager, Intercom) and Maria Marquis (Customer Educator, Coda) to learn how Intercom apps can speed up your workflows and let you do more in the Messenger, including harnessing user feedback with the new Coda app.
Watch now
Liam Keegan
Senior Product Education Producer
Watch the webinar on how to boost your pipeline, make more sales, and provide faster support with Custom Bots.
Watch now
Shriya Ravikumar
Senior Manager, Sales Operations, Intercom
Katie Mueller
Account Executive, Intercom
Join our sales team to learn how they use live chat and automation to cut response times and win more deals.
Watch now
Liam Keegan
Senior Product Education Producer
Eric Fitzgerald
Senior Customer Support Representative
Instantly resolve common questions, so your team can focus on conversations only humans can resolve.
Watch now
LB Harvey
VP of Sales, Intercom
Alyssa Merwin
VP of of Sales Solutions Americas, Linkedin
Richard Harris
Founder, The Harris Consulting Group
If you want to fuel long-term growth, you need to scale your sales organization with intention.
When done right, your sales team won’t just accelerate your company’s growth; they’ll enrich your company’s culture, give product insights and help drive product roadmaps.
Watch now
Kevin White
Head of Growth Marketing, Segment
Francis Brero
Co-Founder, Madkudu
Harmony Anderson
Director of Demand Generation, Outreach
Jakub Rudnik
Head of Content, G2Crowd
You can create a great marketing plan, but without the proper tools, making that plan become a reality can be almost impossible. But with over 7,000 different marketing vendors out there, it can be hard to choose the right ones.
Watch now
Liam Keegan
Senior Product Education Producer
The world’s fastest growing businesses use automation to break past human limits. Learn how to use Intercom to deliver personal experiences at scale for faster growth.
Watch now
Sujan Patel
Co-Founder, Mailshake
Dustin Crawford
Sales Development Manager, Intercom
David Carr
Sales Operations Manager, Intercom
Chatbots are here to stay, and the fastest growing businesses are using them to close more deals, at scale. Adding chatbots to your website can help you acquire and qualify more leads, respond to them faster than your competitors, and convert them into happy customers. Best of all, chatbots are quick and easy to set up.
Watch now
Tom Newton
Campaigns and Lifecycle Marketing Manager, Intercom
Chantal Lee
Email Marketing Manager, Intercom
Live chat is the ultimate way for marketers to send personalized messages at scale. What makes live chat so powerful is its versatility. It can be used across the marketing funnel to acquire, engage and retain customers. And, a recent Facebook Nielsen study of more than 12,500 consumers revealed that 53% of buyers are more likely to buy from a business they can message.
Watch now
Des Traynor
Co-Founder and Chief Strategy Officer
Patrick Andrews
Senior Product Manager
Retention is the new growth, but how do you get there? The answer is onboarding. Onboarding lets you connect the dots for your customers at key moments, so they find more value in your product. And, customers who see added value, will buy your product time and time again.
Watch now
Liam Keegan
Senior Customer Educator
Brian Byrne
Customer Educator
From onboarding signups to showcasing new features, Product Tours gives you a new way to help customers successfully adopt your product.
Watch now
Annie Berrones
Senior Product Marketing Manager, Intercom
Jen Ong
Head of Operations Platform, Stripe
Give your customers fast personalized support that scales with your team. Now, you can offer your customers the world-class support they expect by bringing together the power of Intercom's live chat and messaging with the flexibility of Stripe’s online payment processing.
Watch now
Brian Kotlyar
Director Demand Generation, Intercom
Francis Brero
Co-Founder, MadKudu
30-50% of deals go to the vendors who respond first. Live chat lets engage with your best leads in real-time, so your sales team can close more deals, fast. But, how do you know which of your website visitors are ready to buy or match your buying profile? We’ve teamed up with MadKudu to combine the power of predictive lead scoring with live chat.
Watch now
Maya Sykes
Campaign Marketing Associate Manager, Intercom
Scott Barker
Head of Partnerships, Sales Hacker
One of the key ways to convert high-value accounts into customers is with Account Based Marketing (ABM). ABM is a new motion for many sales and marketing teams, but getting started with ABM still can be easy with a few foundational tools.
Watch now
Jack Jenkins
Senior Product Education Producer
Thomas Creighton
Senior Product Education Producer
Join Jack Jenkins and Thomas Creighton to learn about smart self-service and how to scale your support without sacrificing quality.
Watch now
Stan Massueras
Director of EMEA Sales, Intercom
Join us for a live Ask Me Anything (AMA) with Stan Massueras, our Director of EMEA Sales. Stan has more than 15 years of experience leading sales at high-growth companies like Twitter, Facebook, HP, and now Intercom.
He’ll be answering all your questions about scaling sales at a billion dollar company and share insights from our new book Intercom on Sales.
Watch now
Matt Hodges
VP of Commercial Product Strategy, Intercom
Amanda Kleha
Chief Customer Officer, Figma
The one thing that every startup wants is sustainable growth. Without strong growth, you can’t pitch for more funding, invest in new features, or attract new talent. To accelerate growth, you’ll need to find product-market fit, increase demand for your business, and stand out in your market.
Watch now
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