News & Updates

All the latest news and updates about Intercom – the product, the company and the people

Published Sep 9, 2026 5 min

Announcing the 2026 AI Sentiment Report: How end users feel about AI Agents

Published Aug 13, 2026 7 min

Announcing Evals and Releases: Evaluate Fin before, during, and after you go live

Evals and Releases

Published Jun 15, 2026 2 min

Salesforce signs definitive agreement to acquire Fin

Salesforce signs definitive agreement to acquire Fin

Published Jun 9, 2026 2 min

Extending Fin as the most open Agent platform

Published Jun 4, 2026 3 min

Playing a different game

Published May 15, 2026 6 min

Meet Operator: An Agent for your customer operations

Published May 12, 2026 3 min

Today Intercom becomes Fin

Published May 7, 2026 4 min

Announcing Fin for Ecommerce: Fin’s next role as a Customer Agent

Header image that says "One agent for the entire ecommerce journey" and shows a sample coversation of Fin for Ecommerce

Published Apr 23, 2026 2 min

Introducing the Sales Agent Blueprint

Visit The Sales Agent Blueprint fin.ai/blueprint/sales

Published Apr 22, 2026 8 min

Announcing Fin for Sales: A new role for Fin Customer Agent