The only AI customer
service solution you need
Automate conversations with the power of AI
Reduce support volumes and increase customer satisfaction in minutes with Intercom’s AI-powered chatbots and automation tools.
Our bot deflection rate with our previous customer service solution was 5–10%. With Intercom, we achieved 65% bot deflection within just one week of going live.
Maximize team productivity with the world's fastest shared Inbox
Our AI-enhanced Inbox is lightning fast, easy-to-use, and optimized for efficiency—with everything a modern support team needs.
The thing I noticed most about Inbox is the speed. In a test, we saw a 15% increase in the number of conversations handled.
Get ahead of known issues and slash support volume
Resolve customer issues before they contact you. Our proactive support tools cut down contact rates while boosting customer satisfaction.
Self-service and proactive support have helped us reduce inbound conversation volume by 20% over the past two years, even as our user base has continued to grow.
Deliver conversational support where it works best for your customers
Our Messenger supports customers when it's most effective—the moment they need help in your product. And with email, SMS, and more, they can also pick whatever channel works best.
Intercom powers our customer communications, delivering conversions, customer engagement, and personalized support. The Messenger is the heart of this strategy.
A single, powerful, easy-to-use platform
Get all your automation, conversations, tickets, customer data, and reporting working together seamlessly. Maximize team performance by connecting all your other tools to our platform.
We have almost all of our support channels integrated into one system, making it easy for us to manage our support, as well as take a data-driven approach to continuously improving our service.