AI-first is a totally new way to deliver customer service. The entire Intercom platform is powered by AI—so customers get instant support with an AI agent, agents get instant answers with an AI copilot, and support leaders get instant AI insights.
Instantly resolve 50% of volume with human quality support.
In customer service, we all share the same goal: to provide best-in-class customer experiences.
AI represents an unprecedented new way—not just to achieve that goal—but to redefine it. Our AI-first platform is built on a single AI system with three major components designed to transform customer service for everyone.
AI Agent provides instant, accurate answers for customers 24/7. AI Copilot provides instant, always-on assistance for support agents. AI Analyst (coming in 2024) provides holistic AI insights and recommendations for support leaders.
All three learn from every customer conversation to improve the system. That’s what makes Intercom the only complete AI-first customer service platform. And we are determined to make Intercom the best, and the only customer service platform you will ever need.
The results we have seen with Fin are groundbreaking, double-digit gains in engagement and resolution rates.
Meeting customer demand has never been smoother, leading to an impressive 98% CSAT.
In G2’s most recent User Satisfaction Ratings for Customer Service, Intercom rates highest across the board. Based on over 19,000 reviews from real customers.
Read the G2 ReportNumber of categories won
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