Over 2,000 five-star reviews on

A complete system for
human and AI
customer service

Intercom is the only helpdesk with a natively integrated AI Agent, Fin., meaning every customer conversation improves the next one, enabling perfect experiences that were never possible before.

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14 day free trial. No credit card required.

Two products,
one seamless experience

Intercom inbox showing a credit limit increase conversation with an AI summary

Intercom inbox showing a credit limit increase conversation with Fin's reasoning steps and an AI summary

Fin answering a subscription cancellation question in the messenger

Fin answering a subscription cancellation question in the messenger, over the same Intercom inbox conversation

Trusted by 30,000+ leading brands

Intercom helpdesk

Intercom is a fully-featured
AI-powered helpdesk

With an omnichannel inbox, AI-powered ticketing, and real-time assistance from Copilot, your human team has everything they need to onboard faster, work more efficiently, and deliver better customer experiences.

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Learn more

Intercom inbox auto-translating a customer conversation from Spanish

Fin AI Agent

Fin is the
highest-performing AI agent

Fin has industry leading resolution rates, averaging 76% across 12,000+ customers, with many seeing over 85%. It’s trusted by many of the most forward-thinking businesses in the world, including Anthropic, Clay, Lightspeed, Rocket Money, Gamma, and many more.

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Intercom helpdeskFin AI Agent

Together, they deliver better
support experiences

Intercom and Fin are built together, sharing the same record, knowledge, and inbox. That means every conversation your team has teaches Fin something new, every gap gets spotted and closed, and support gets better for everyone, every time.

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Fin handing a conversation to a human teammate with an AI summary of the request

Work together, seamlessly

Fin and your team work from the same inbox and customer record, making it easy to collaborate, hand off conversations, and deliver a consistent customer experience.

Recommendations highlighting content, customer data, and action gaps to improve Fin's resolution rate

Self-improving system

Fin constantly improves by learning from your best human reps, and suggestions and assistance from Fin make your human team better. With everything in one system, managers get recommendations on what to fix, from missing content to data integrations, and can act on them with one click.

Knowledge Hub content library with sources grouped by topic

Centralised Knowledge Hub

Centralize, manage, and optimize all of the information that powers Fin, human, and self-serve support. See how your content is performing across every touchpoint including Fin, Copilot and on your Help Center with detailed reporting.

Introducing AI into our support experience has taken pressure off of our support team, with AI resolving 40-50% of cases. Because of this, the sentiment around using AI has been very positive.”

Isabel LarrowProduct Support Operations at Anthropic

What really stood out to me was how easy Fin was to use, how quick I could get it up and running. The UX was fantastic. It was a very fresh build, easy to understand and use, and it just fit well into our current tech stack.”

Kat CrichtonManager of Technical Support at Glean

One of the biggest benefits of moving to Intercom was having a single support platform. Instead of stitching together multiple tools, we now have one connected system for both AI and human support.”

Eunice DunmadeProduct Lead at Neo Financial

Introducing AI into our support experience has taken pressure off of our support team, with AI resolving 40-50% of cases. Because of this, the sentiment around using AI has been very positive.”

Isabel LarrowProduct Support Operations at Anthropic

What really stood out to me was how easy Fin was to use, how quick I could get it up and running. The UX was fantastic. It was a very fresh build, easy to understand and use, and it just fit well into our current tech stack.”

Kat CrichtonManager of Technical Support at Glean

One of the biggest benefits of moving to Intercom was having a single support platform. Instead of stitching together multiple tools, we now have one connected system for both AI and human support.”

Eunice DunmadeProduct Lead at Neo Financial

Intercom helpdeskFin AI Agent

Works with the tools
you already use

Connect Intercom and Fin to the tools you already use, like Slack, Shopify, and Github, so your team has full context in one workspace. Fin pulls in customer data and takes action through APIs or MCP. That data is also surfaced right in the inbox, so your reps have full context too, and every response, from Fin or your team, is accurate and personalized.

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