The best AI Agent andAI-first Customer Service Platform
Fin is the first AI agent that delivers human quality service.Use Fin on your existing platform, or Intercom’s complete AI-first customer service platform
An open letter from our CEO: welcome to the age of AI-first
In customer service, we all share the same goal: to provide best-in-class customer experiences.
AI represents an unprecedented new way—not just to achieve that goal—but to redefine it. Our AI-first platform is built on a single AI system with three major components designed to transform customer service for everyone.
AI Agent provides instant, accurate answers for customers 24/7. AI Copilot provides instant, always-on assistance for support agents. AI Analyst (coming in 2024) provides holistic AI insights and recommendations for support leaders.
All three learn from every customer conversation to improve the system. That’s what makes Intercom the only complete AI-first customer service platform. And we are determined to make Intercom the best, and the only customer service platform you will ever need.
- Eoghan McCabe
CEO and Co-founder - PS. Read our Things we believe page to see our take on the future of Customer Service
The first human-quality AI agent
The AI-first customer service platform for customers, agents, and leaders
The results speak for themselves, so do our customers
We’re leading the competition in every single category
In G2’s most recent User Satisfaction Ratings for Customer Service, Intercom rates highest across the board. Based on over 19,000 reviews from real customers.
Read the G2 ReportNumber of categories won
The complete customer service platform
- Messenger
- Inbox views
- Help Center customization
- Multiple Help Centers
- Workload management
- Multiple team Inboxes
- Macros
- Inbound and outbound phone calls
- Messenger calls
- Messenger screensharing
- Interactive voice response
- Fin Custom Answers
- Workflows for Fin
- Content targeting
- Multiple content sources
- Pre-built reports
- Custom reports
- Conversation topics
- App Store
- APIs and SDKs
- Custom roles
- Custom objects
- Custom actions
- Custom events
- SSO & identity management
- Banner messages
- Tooltips
- Product tours
- Surveys
- 1:1 Posts/Chats
- Series
Simple, transparent
pricing for all
The best of AI-first customer service.
Free for 14 days. No credit card required.
