The future of support is conversational. Meet the Conversational Support Funnel.Learn more
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Great customer relationships start here

Give customers a conversational experience they'll remember—and come back for. It all starts with the #1 Business Messenger.
  • Messenger
  • Proactive messaging
  • Bots and more

What's New

  • The future of support has a new shape

    The Conversational Support Funnel combines proactive, self-serve, and human solutions to create a new gold standard in customer care.

    Check it out
    Conversational Support Funnel
30,000+ companies are delivering conversational experiences with Intercom
Read customer stories

Conversational experiences: much more than live chat

See how it works

Intercom gives us a single tool that lets us sell to and support users through every step of the funnel.

Jason Mills, Director of Sales and Success

A conversational approach to every step of the customer journey

Conversational Marketing

Turn "just looking" into buying

Convert more website visitors into customers with targeted messages, bots, and real-time chat.

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“By engaging visitors on our website with Intercom's Messenger, we’ve increased our visitor-to-paid conversion rates by 45%.”
Jesus Requena, Director of Growth Marketing
Conversational Customer Engagement

Keep them coming back

Onboard, activate, and re-engage customers with targeted outbound messages, product tours, and email campaigns.

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“In-context messaging lets us form 1:1 connections with our users. They now quickly find value with our product.”
Annie Mosbacher, VP of Customer Engagement
Conversational Support

Be there when they need you

Provide high-quality, personalized help at any scale by layering human, self-serve, and proactive support tools.

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“Since switching to Intercom, we’ve doubled our CSAT scores and reduced first contact to resolution from 30 minutes to 2 minutes.”
Darius Grigorjevas, Head of Customer Service