The only AI customer
service solution you need
Resolve issues faster and boost customer satisfaction—all while reducing team workload—with the only customer service solution you'll ever need.
TRUSTED BY +25,000 BUSINESSES
Automation
Speed and scale like never before with automated customer service
Free your team from repetitive questions using automated chatbots. Maximize team efficiency with AI-powered tools.
Make customers happier with instant resolutionsLower your costs with more efficient support teamsScale support without sacrificing customer experience
Resolution Bot
Immediately resolve common questions with AI chatbots.
Custom bots
Collect customer info and speed up resolutions with easy-to-build, no-code custom chatbots.
Conversation topics
Better understand your customers with AI-powered analysis of support conversations.
AI-powered Inbox
Use GPT-powered tools to instantly generate replies, recap conversations for other agents, and create new help articles.
Article suggestions
Immediately recommend helpful content with machine learning—directly in your product.
Automated workflows
Ditch manual workflows like ticket routing and conversation follow-ups.
Our bot deflection rate with our previous customer service solution was 5–10%. With Intercom, we achieved 65% bot deflection within just one week of going live.
Stuart Sykes
VP of Service Operations, Zilch
Inbox
Maximize team productivity with the world's fastest shared Inbox
Our AI-enhanced Inbox is lightning fast, easy-to-use, and optimized for efficiency—with everything a modern support team needs.
Faster customer resolutionsPrevent team burnoutLower your costs
Ticketing
Easily collaborate with colleagues to quickly solve complex problems, as well as allow customers to track progress in real time.
Configurable
Change language, turn on dark mode, save custom views, and more.
Omnichannel
See all your support conversations in one place.
Multiplayer
Collaborate efficiently with teammates in real time thanks to co-presence indicators, notes, and @mentions.
Lightning fast
Win time back with powerful macros, nonexistent load times, and simple shortcuts that put your entire Inbox a Cmd+K away.
Team management
Get more done by optimizing operations with live dashboards, reporting, work management tools, and more.
The thing I noticed most about Inbox is the speed. In a test, we saw a 15% increase in the number of conversations handled.
Pelle Blarke
International Strategy and Operations Manager, Wolt
Proactive Support
Get ahead of known issues and slash support volume
Resolve customer issues before they contact you. Our proactive support tools cut down contact rates while boosting customer satisfaction.
Reduce inbound volumeIncrease CSATNo engineering resources needed
Help Center
Let customers search and browse support articles directly in your product and on the web.
Checklists
Onboard customers without taking time from your team thanks to contextual and personalized task lists.
Banners
Inform specific customers of planned changes, events, or service interruptions.
Tooltips
Add help content directly into your product without engineering resources using our no-code UI.
Outbound Messages
Automatically trigger an in-app chat, email, or SMS message when a customer needs help.
Product Tours
Drive adoption of new features and deepen customer engagement with guided experiences.
Self-service and proactive support have helped us reduce inbound conversation volume by 20% over the past two years, even as our user base has continued to grow.
Christian Parker
Director of Managed Services, TrueCommerce
Messenger and Omnichannel
Deliver conversational support where it works best for your customers
Our Messenger supports customers when it's most effective—the moment they need help in your product. And with email, SMS, and more, they can also pick whatever channel works best.
Deliver support at the exact right momentGive your customers more flexibility and control over support channelsA seamless, beautiful customer experience
Customizable Messenger
It's your Messenger—so have it match your brand with infinite design options.
Configurable experiences
Show and hide different content, features—even entire Spaces—to create bespoke Messenger experiences.
Mobile
Bring the Messenger to your mobile app with powerful iOS and Android SDKs.
Omnichannel messaging
Support customers using their preferred channel—whether that’s email, SMS, social, or more.
Phone
Centralize your phone support using our integrations (with more coming soon).
Switch
Reduce phone wait times by letting customers switch to messaging mid-call.
Intercom powers our customer communications, delivering conversions, customer engagement, and personalized support. The Messenger is the heart of this strategy.
Geronimo Chala
Chief Consumer Officer, Rebag
Platform
A single, powerful, easy-to-use platform
Get all your automation, conversations, tickets, customer data, and reporting working together seamlessly. Maximize team performance by connecting all your other tools to our platform.
Maximize team performance with actionable insightsStop switching between tools and speed up workflowsSee all your data in one place
Reporting
Understand and improve the performance of your bots and team with flexible and customizable reports.
Customer data
View, segment, and filter all your customer data—and model it however works best for your business.
Behavioral data
Craft the best customer support experiences using a complete picture of past actions.
Custom Actions
Power bots and workflows with live customer data stored in other tools—no engineering resources required.
Apps and integrations
Get all your tools working as one—and add more to existing workflows—with 300+ apps.
APIs and webhooks
Configure Intercom to work best for you with our easy-to-use APIs and webhooks.
We have almost all of our support channels integrated into one system, making it easy for us to manage our support, as well as take a data-driven approach to continuously improving our service.
Oda Skuggedal Wilhelmsen
Nordic Customer Service Manager, Godtlevert
Combine automation and human support today