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The Intercom Customer Service Trends Report 2024

We asked 2,000+ customer service professionals across the globe how they’re meeting the challenges and opportunities of 2024—discover what they said.

AI has radically changed customer service


of support teams say AI is directly influencing customer expectations


of support teams are already using AI


of support teams are more optimistic about AI compared to a year ago

What you’ll learn:

See this year’s top five customer service trends—plus strategies to meet rising customer expectations, including:

  • Tips to enhance efficiency for both your team and customers using AI and automation

  • How to help your support team grow into new roles created as a result of AI

  • How support metrics are shifting in an AI-driven world and new ways of measuring success

Join the discussion to stay ahead of the 2024 trends

FEBRUARY 7, 2024 | 9AM PST

Customer Service Trends 2024 Webinar

Join us to hear how industry thought leaders are navigating the top five trends shaping the customer service landscape—and gain the insights you need to deliver best-in-class support in the year to come.

Register now