🆕 Access conversation data via Intercom’s API for more sophisticated reporting and workflow needs 🔁 📊

Last quarter, we introduced conversation data attributes to help you categorize and resolve complex support requests in a more efficient way. Today, we’re adding API support so you can access conversation data in your external analytic tools, or use it with automation platforms to build out more custom workflows.

As a part of API v2.3, you can:

• See the data attributes of a conversation
• Update a conversation’s data attribute
• List all data attributes associated with conversations

For more information on getting started with API v2.3, review our dev docs.