Here are some of the newest apps in our app store. 🎉
WhatsApp - Route private messages from WhatsApp into your Intercom inbox — keeping all of your customer communications in one place — to give your customers the convenience they want without sacrificing teammate efficiency or reporting capabilities.
Yodel.io Phone System - Yodel is a business phone and text message solution for teams. The new integration lets you connect your phone line to your Intercom account to better engage with customers and prospects at the right time.
Delighted - Quickly gather and act on key customer feedback using Delighted's new integration with Intercom. The bidirectional connection lets you keep data in sync, trigger Delighted surveys based on customers entering Intercom segments, or use Delighted data to create more targeted campaigns in Intercom.
Zonka Feedback - Improve customer retention, LTV, and engagement by capturing NPS, CES, CSAT, and product feedback in real-time using the Zonka integration for Intercom.
Prodcamp - Build better products and turn customer feedback into revenue and operational efficiency using Intercom and ProdCamp. Easily collect feedback during a conversation, or enable customers to upvote features in the Messenger Home screen.
shipit - Convert feedback into product roadmap initiatives by capturing and categorizing customer insights from your conversations in Intercom. You can also create quarterly OKRs, prioritize and vote on items, automatically generate product requirements documents, and create epics in Jira.
Import - Accurately migrate data from CSV files or another help desk into Intercom - without needing specialized training or professional services - from a single dashboard automatically.
Polytomic - Quickly sync and enrich your Intercom user and lead profiles with any data you want from app databases, data warehouses, or spreadsheets in minutes (and with no code required).
Apps improve your customers' experience and team's efficiency — enabling actions in the Messenger and the Inbox, keeping data in sync across your tech stack, and triggering workflows in other tools.
Explore these and the 300+ other apps available in the Intercom App Store! 🍻Read More
You can now automatically insert any Messenger app to close conversations with leads or users instead of the standard Intercom Customer Satisfaction (CSAT) application. This added control gives you more ways to customize how conversations end to provide better customer experiences, generate more leads, and close deals faster! 🚀
To customize your workflows:
More information is available in our help docs, but here is some inspiration to get you started! 🙌
Book more meetings with prospective customers by triggering scheduling apps - like Calendly, Google Calendar, and Chili Piper - as soon as conversations close.
Track your team’s performance by automatically sending NPS surveys after support conversations using apps like InMoment, Delighted, Survicate, AskNicely, and more.
Generate more leads by automatically prompting visitors to subscribe to your newsletter or complete a form using apps like Mailchimp, HubSpot, Typeform, and more.
Give your customers a convenient way to reach you on WhatsApp – a channel they already know and love. Your team can handle conversations from WhatsApp directly in your Inbox, with the same rules and processes that help them stay efficient in Intercom today.
Your customers can also seamlessly move conversations started in the Messenger to WhatsApp if it’s their preferred channel for replies. And with reporting, you can see how WhatsApp compares to your other channels to help you optimize your omnichannel support.
You can now build paths in Answers in Resolution Bot to allow more complicated questions to be self-served, increasing your self-serve rate and customer satisfaction. With guided paths in Answers, your customers can answer more of their questions on their own, creating less friction with the automated support experience and freeing up teammate’s time to work on more complex problems.
Introducing our latest Product Tour enhancements that help you drive more engagement of your tours by giving you more flexibility over the user experience. New features include:
To learn more, check out this article.
With the new Conversational Support Funnel report, you can see how proactive, self-serve, and human support are performing for your business so you can understand exactly where to invest your resources for maximum impact. With this new report, you can:
To learn more about this new report, visit our help center.