What's new in Intercom

Discover and learn about the latest Intercom features, improvements and more.

July 16, 2019

Deliver the fast replies customers expect with more granular SLA targets for Inbox ⏱🎯

It’s now even easier to ensure your customers get the precise, fast responses they expect. With our latest update for SLA rules, you can set your support time targets as low as 30 seconds. To help you hit your targets, we’ve also added a timer that updates every 10 seconds for upcoming SLA breaches.

Learn more about SLA rules here.

Agnes Stenlund
Aidan Lynch

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