Starting today, it’s easier to draw better insights from your conversations through 3 new tagging updates, so you can improve your product and business.
The tags settings page is now the central location for you to view and manage your tags. This includes the ability to see how many times tags have been used.
We’re also introducing new rules to automatically tag new conversations. Tag rules reduces the manual effort required from your team while ensuring that your tag report are more accurate.
Finally, we are extending tagging to Custom Bots so that you can understand the content of those conversations. Now when you build a bot, you can automatically tag specific conversations as they’re triaged by your Custom Bot.
For more information, visit this article.