You can now configure your AI Agent disclosure on Fin for Zendesk and Fin for Salesforce

You now have more control over how you disclose to your customers that they’re receiving a message from an AI Agent, whether from the Fin Messenger, Zendesk Messaging or Tickets, or Salesforce cases.

AI Agent label on the Fin Messenger

In the Fin Messenger, you can choose whether to display an "AI Agent" label next to Fin (or your AI Agent)'s name on each message.

The toggle that controls this is in Fin identity settings and is:

• ON by default if you’re already using Fin.
• OFF by default if you’re not yet using Fin.

AI Agent disclaimer in Zendesk Tickets and Salesforce case emails

In Zendesk Tickets and Salesforce cases you can choose whether to display an "AI Agent" disclaimer in each Salesforce case or Zendesk Ticket email.

• The disclaimer reads: “This answer was composed by [AI Agent name], [Workspace name]’s AI Agent.”
• The toggle that controls this is in Fin’s email responses settings and is ON by default for all customers.

AI Agent introductory message

You can choose whether to enable Fin to introduce itself as an AI Agent at the start of conversations in the Fin Messenger, Zendesk Messaging and Salesforce cases.

The introductory message can be added as a message step immediately before the Fin answer step in workflows. It is also included by default in workflow templates.

In some regions, letting your customers know they’re speaking with an AI Agent may be a legal requirement.