New at Intercom
New feature
Fin

More control over Fin feedback options

Eoghan avatar
Shared by Eoghan • October 21, 2025

For Fin replies over email, Quick Reply buttons are now off by default.

Instead of showing predefined replies, Fin will follow up with a context-specific question to keep the conversation going - just like a human agent would. This works better for email, where natural back-and-forth is more effective than clicking buttons.

If your workflows depend on Quick Replies, you can turn them back on in settings.